Sherry V.
Not packaged well enough.
It was shipped in a bag, then rolled up and scrunched into a small mailbox. When I pay this much for a product, I need it packaged better. I was disappointed that it came from China and took so long it missed the birthday I needed it for. Also some items that I expected to be stitched were printed. I probably won't order another.
Response from TheNoteBagsSep 16, 2023
Thank you for your feedback, Sherry. We're sorry to hear about your less than perfect experience. We'll take your packaging concerns seriously and work to improve it. Regarding delivery times, international shipments can sometimes take longer than expected. We're also sorry if there was any confusion about the personalization method. We aim to make it clear that personalization is achieved through printing. We appreciate your input and will continue to work on enhancing our product and service. If you ever reconsider, we'd be happy to assist you with any future orders.