TheNoteBagsReviews of thenotebags.com

Response from TheNoteBagsSep 20, 2026

Thank you for your wonderful feedback, Julie! We're delighted that your purse is well made and exactly as described – that's always our goal. Your note about sizing is genuinely helpful. Choosing between the small and medium can be tricky when you're also fitting in a wallet you love, and it sounds like the medium would have given you a bit more breathing room for everything you carry. We'll keep this in mind as we think about how to make size guidance clearer for future shoppers. We truly appreciate you sharing both your kind words and this honest feedback. And we have no doubt you're right about those compliments coming your way soon! Thank you for choosing TheNoteBags, Julie!

Response from TheNoteBagsSep 2, 2026

Thank you for your wonderful feedback, Carolyn! We're thrilled that your bag, wallet, and bookmark all arrived beautifully – and that you're excited to show your new bookish swag to the world. Get ready for some conversations. We appreciate your patience with the delivery time. Because each piece is personalized and handcrafted just for you, production does take a bit longer than off-the-shelf items – but we know that waiting is never the fun part, and we're always working to tighten that timeline. We're so glad Rosalie was able to keep you informed along the way and make the experience a smooth one. She'll love reading this. Thank you for choosing TheNoteBags, Carolyn – we hope every time you carry that set out, it sparks exactly the kind of joy you're already feeling. ✨

Response from TheNoteBagsMar 4, 2026

Thank you for your wonderful feedback, Charity! We're glad you're pleased with your products. We apologize for the shipping complications you experienced. We're grateful that our team could respond quickly and keep you updated with tracking information and delivery dates. Your intention to order from us again despite the shipping hiccup means a lot. Thank you for your patience and understanding!

Response from TheNoteBagsFeb 19, 2026

Thank you for trusting us despite the Facebook ad skepticism, Taylor! We understand that hesitation. We're glad our communication helped build confidence and that your order arrived as expected. Your patience with shipping is much appreciated. Thank you for giving us a chance and sharing your positive experience!

Response from TheNoteBagsFeb 19, 2026

Thank you for your detailed feedback and for giving us a chance despite initial hesitations. We're honored that you consider our customer service the best you've experienced. To clarify - TheNoteBags is based in the US and Hong Kong. Most products are manufactured and shipped from Hong Kong (not mainland China) to optimize costs while maintaining quality standards. We apologize if this wasn't clear on our website. We appreciate your plan to test the leather quality over time and update your review. The conditioning instructions should help maintain the leather's longevity. We're glad you're happy with the vibrant pictures on your bags and look forward to hearing about your experience with them after a year of use. Thank you for your patience with the reshipment process.

Response from TheNoteBagsFeb 4, 2026

Thank you for your detailed feedback, Deb. We're glad you appreciate the style, print, and design of your bag. We understand your concerns about the faux leather quality relative to the price. To clarify, we offer two leather options - premium faux leather and top grain leather - and pricing varies based on product size and optional accessories you select during customization. If you're not satisfied with the material or have questions about your order, please email [email protected] so we can discuss this further and address your concerns. Thank you for taking the time to share your honest feedback about your experience.

Response from TheNoteBagsJan 31, 2026

Thank you for your wonderful feedback, Tanya! We're delighted that both items arrived in a timely fashion and that you appreciate our customer service follow-up. Your recognition of the quality craftsmanship and our book-loving focus means a lot to us. Creating pieces that celebrate reading is at the heart of everything we do. Thank you for choosing TheNoteBags!

Response from TheNoteBagsJan 25, 2026

Thank you for your wonderful feedback, Yevonna! We're thrilled that you love your bag and appreciate the fantastic quality. Your recognition of our customer support team going above and beyond means so much to us. We're dedicated to providing exceptional service alongside our products. Thank you for taking the time to share your positive experience!