Debbie
Worth the Wait!
I think as far as customer service goes, it was wonderful! A lot of emails regarding my purchase, a lot of encouragement while waiting. The waiting was the reason I didn't give 5 stars. It was 5 weeks and 2 days before my bag arrived. I was anxious to get it so it seemed like it would never get here. I did send an email to Note Bags regarding the wait and they were on top of it immediately. I did order a matching wallet that was not available at the time I bought my bag. I hope it doesn't take as long to get here! The only thing about the email I received thanking me about the "bag" I purchased had me wondering if I made a mistake and ordered a bag again instead of the wallet. So their form letter needs to be changed according to what was actually ordered. I'm glad I did order a bag organizer insert from Amazon because I like to be much more organized than the 2 large slip pockets on the inside and the very large interior where everything would have gotten dumped and hard to find. Plus it will help contain things better because the zipper on top doesn't zip from one edge to the other. There are large gaps in each top side of the bag that stuff can fall out of if it tips over. The interior has a soft velvety feel. When I first opened my bag, it had a bad smell but airing it out overnight, it is less noticeable. So I'm sure in the next day or so it won't be noticable at all. I purchased the faux leather one because of the weight of a real leather one would be heavier and since I purchased the largest bag available, I thought a lighter one will be better for me. It's so beautiful! It feels like real leather! I will probably order another one in the future. For the price and beautiful design and functionality, this bag is an exceptional value!
Response from TheNoteBagsOct 14, 2023
Thank you for your detailed feedback, Debbie. We appreciate your kind words about our customer service and your understanding of the waiting time. We understand that the wait for your bag was longer than expected, and we appreciate your patience. Your feedback about the email content is noted, and we'll work on improving our communication to ensure clarity in the future. We're glad you found a solution to enhance the organization of your bag with an insert. We will consider this input for future design improvements. Your comments about the smell are also noted, and it's great to hear that it's becoming less noticeable with time. Your satisfaction is important to us, and we look forward to the possibility of serving you again in the future. Enjoy your new bag! 😊