TheNoteBagsReviews of thenotebags.com

Response from TheNoteBagsAug 21, 2026

Thank you for your detailed feedback, Liz. We understand how disappointing it must be to receive two wallets intended as gifts and feel that they don't match the top grain leather you ordered – especially when appearance matters so much for a gift. Your concerns are valid and something we want to look into properly. If you ordered top grain leather, the wallets should look and feel like top grain leather. The personalized design is printed onto the leather surface, which can sometimes give a different texture than what you might expect from a traditional leather product – but that shouldn't make it feel like vinyl or bonded leather altogether. We'd like to see photos of both wallets so we can verify whether what you received matches the material you paid for. We're sorry this experience has shaken your confidence in ordering the tote. Please reach out to us at [email protected] with your order details and photos of the wallets, and we'll review this carefully and work toward a resolution that feels right to you. Thank you for taking the time to share your honest feedback, Liz.

Response from TheNoteBagsFeb 19, 2026

Dear Anjuli, We’re very sorry to hear that the wallet did not meet your expectations. The design is printed in a vintage style, which can appear softer than the website mockup, but it should still be clear and readable. If the print looks unusually blurry, please email photos to [email protected] so we can check and arrange a suitable solution for you. Regarding the leather bookmark, it may have been shipped separately from the wallet. Please send us your order number so we can verify the shipment status and assist you further. Your feedback is truly appreciated, and we will do our best to make this right.

Response from TheNoteBagsFeb 1, 2026

Thank you for your feedback, Julie. We appreciate your honest assessment about size relative to price. Regarding the zipper - our bags feature a two-way zipper design that allows opening from either end for easier access to your items. The zipper intentionally doesn't close completely at the ends to allow for ventilation and quick access without needing to fully zip and unzip. We understand this design may not meet everyone's preferences, and your feedback about the zipper end management is valuable for our product development team. Thank you for taking the time to share your experience with us.

Response from TheNoteBagsJan 21, 2026

Thank you for your detailed feedback, N.A. We appreciate your honest assessment and understand your concerns about value. To clarify, the decorative stitching elements visible in our product photos are part of the printed design, not actual stitching. We apologize if this wasn't clear in our product descriptions. Regarding the premium leather, we take material quality seriously. If you have concerns about whether you received what you ordered and paid for, please contact [email protected] with your order details so we can verify and address this. The double zipper design allows the bag to open from either direction for easier access. We understand this may be more than needed for some customers' preferences. Your observation about the lining finishing is valuable feedback for our quality control team. Thank you for taking the time to provide such specific details about your experience. This helps us improve both our product descriptions and construction standards.

Response from TheNoteBagsJan 1, 2026

Thank you for your honest feedback, Colleen. We're delighted that your bag's beauty lived up to expectations - that's the heart of the story we want to tell. But the next chapters didn't unfold as they should have. A wallet with writing so pale it disappears into its background isn't a gift worth giving, and a bookmark that arrives in dusty rose when you ordered green? That's not just a design misstep - it's the wrong story entirely. These aren't the quality companions your beautiful bag deserves. Please contact [email protected] so we can rewrite this ending properly. Thank you for giving us the chance to make this right.

Response from TheNoteBagsDec 3, 2025

Thank you for your detailed feedback, Susanna. We sincerely apologize for the confusion regarding the free wallet promotion. Your suggestions about adding clearer prompts at checkout or a direct link to qualifying wallets are excellent ideas that would improve the customer experience. We'll review our ordering process to make promotional items more obvious during checkout. We're delighted that despite this issue, the handbag itself is gorgeous and your birthday gift recipient was extremely pleased! That's what matters most. Thank you for taking the time to provide such constructive feedback. It helps us identify specific areas where we can enhance our website's user-friendliness.

Response from TheNoteBagsOct 22, 2025

Dear Michele, Thank you so much for taking the time to share such a detailed and thoughtful review. We truly appreciate your honesty - both about what went well and what we can do better. We’re so sorry to hear that your bags arrived creased due to the packaging and that the “vintage print” finish appeared different than expected. We completely understand your disappointment, especially after two experiences like this. Your feedback about packaging and material presentation is incredibly valuable - and it’s something we’re already working to improve. We’re currently testing sturdier box packaging for all handbags, especially for the beige and lighter colors, to ensure they arrive in perfect condition. We’re also very glad our support team could assist you promptly, though we wish your second bag had arrived flawless. Thank you again for your patience and for giving us the opportunity to make things right. Warm regards, Elaine M. Founder of TheNoteBags

Response from TheNoteBagsSep 12, 2025

Thank you for your feedback, Jeannine. We're glad you found the bag beautiful. To clarify the personalization - our long wallet is only personalized with names when purchased separately. When purchased as part of a bundle with a handbag or tote bag, the wallet doesn't include personalization. We apologize if this wasn't clear during your ordering process. We also understand your concern about the separate shipping times. Please contact [email protected] if you have any questions about your order or our personalization policies. Thank you for taking the time to share your experience with us.