Nora
Misleading...
I was offered a discount and free shipping, but was charged shipping. Then I noticed the website offers free shipping over $89, since my balance with discount was below that I was charged shipping, so there was NO discount. (Misleading.) Then I was told I'd receive tote in 10-14 days. It took exactly 30 days to receive it. Too late for Christmas. Tote arrived in a plastic bag, luckily undamaged. It stinks. Will air it out & hope it goes away. It's pretty. No care instructions included, but they send A LOT of emails and one of those have care instructions. (I would’ve given 2.5 stars if I could. I forgot to mention it ships from China that’s why it took so long.)
Response from TheNoteBagsDec 28, 2023
Dear Nora, Thank you for taking the time to leave a review. We sincerely apologize for any confusion and inconvenience caused by your recent experience with us. 1. Regarding the shipping charge, we apologize for the misunderstanding. It appears that the applied discount brought your order total below the threshold for free shipping. We acknowledge that this could have been more clearly communicated, and we appreciate you bringing this to our attention. 2. We are sorry to hear about the delay in receiving your tote. We strive to meet our delivery estimates, but it seems we fell short in this instance. We are working to improve our shipping processes to ensure timely deliveries, especially during high-demand periods like the holidays. 3. We're glad to hear your tote arrived undamaged, but we apologize for any odor and lack of care instructions in the package. We recommend airing out the tote as you mentioned, and you should find care instructions in one of our emails. If not, please feel free to contact us for further guidance. We value your feedback as it helps us to improve our service and customer experience. If there is anything else we can do to assist you, please do not hesitate to reach out. Best regards, Elaine M. Founder of TheNoteBags