TheNoteBags Reviews | Read Customer Reviews of thenotebags.com

TheNoteBags Reviews | Read Customer Reviews of thenotebags.com

TheNoteBags reviews

643 approved reviews, newest moderated first

Tracey A.
Feb 24, 2025
Underwhelmed
I received my bag today. Was shipped in a plastic bag not the gift box I was expecting. Quite disappointed I would not order another one. I understood I was buying a bespoke item that was created in USA. Very disappointed to see it was made in China. I don't think the bag is worth the amount of money I paid. Feels very tinny.
Response from TheNoteBagsFeb 24, 2025
Dear Tracey, Thank you for your feedback. We’re sorry to hear that your bag did not meet your expectations. We strive to provide high-quality, handcrafted pieces, and we regret that the packaging and overall feel of the product left you disappointed. While our designs are created with care, production and fulfillment take place in specialized facilities to ensure craftsmanship and customization. We understand that the origin of manufacturing is important to some customers, and we will take your feedback into account for clearer communication. We appreciate your honest review and will continue working to improve our products and service. If there’s anything we can do to make this right, please reach out to [email protected] - we’d love to assist you. Best regards, Elaine M. Founder of TheNoteBags
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Joe M.
Feb 23, 2025
Great product
Great product. The shipping does take long and the wallet and handbag I ordered are being shipped separately, but customer service is quick with responses. I have ordered from them before. Great product.
Response from TheNoteBagsFeb 23, 2025
Thank you for your feedback as a returning customer, Joe. We're glad that you continue to find our products great and our customer service responsive. We understand your concern about the extended shipping time and split shipment of your wallet and handbag. While we aim to consolidate orders when possible, we appreciate your patience and value your ongoing trust in our product quality. Thank you for taking the time to share both the positives and areas where we can improve. Your experience helps us enhance our service.
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Danielle V.
Feb 22, 2025
I love my bag
I love my bag. It is exactly what I pictured it to be.
Response from TheNoteBagsFeb 22, 2025
Thank you, Danielle! We're delighted that your bag matches your vision perfectly. Your satisfaction with how the final product aligned with your expectations means a lot to us, as we strive to deliver exactly what our customers imagine. Thank you for taking the time to share your positive experience!
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Consumer
Feb 20, 2025
Great quality
This is my second bag, and the quality of both bags is wonderful. Customer service is very responsive as well to any questions.
Response from TheNoteBagsFeb 21, 2025
Thank you for your feedback as a returning customer. We're thrilled that both bags have demonstrated the consistent quality standards you've come to expect from us. Your positive experience with our customer service team's responsiveness is particularly valuable feedback. We believe that excellent support is just as important as product quality. Thank you for your continued trust in TheNoteBags - repeat customers like you help validate our commitment to maintaining high standards across all aspects of our service.
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katy J.
Feb 12, 2025
Bad service.
My partner ordered me a bag for Christmas in December. It's now nearly halfway through February, and all the JCW tracking has said since December 14th is that they're awaiting the item from the company, and all the tracking on The Note Bags website has said since December 20th is that the order was ready. When my partner reached out to the customer email, all he was told is that the package had left the warehouse, and it was out of their hands. I'm extremely disappointed by this, as I'd been dreaming of having one of these bags for years, so my partner got me one to try and make my first Christmas since my mother passed a bit more magical for me. Do better.
Response from TheNoteBagsFeb 12, 2025
Dear Katy, We are truly sorry for the frustration and disappointment caused by the delay in your order, especially given the sentimental value this gift held for you. This is absolutely not the experience we want for our customers. We understand how important it was for your bag to arrive on time, and we deeply regret the lack of tracking updates and the response you received. While shipping delays can sometimes be out of our control, it is still our responsibility to ensure that customers are kept informed and supported. We’d love to look into this further and find a resolution for you. Please reach out to [email protected] with your order details, and we will do everything we can to help. Again, we sincerely apologize for this experience and truly appreciate your patience. Best regards, Elaine M. Founder of TheNoteBags
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Jennifer M.
Feb 6, 2025
Absolutely stunning
Absolutely stunning, will order more.
Response from TheNoteBagsFeb 6, 2025
Thank you for your succinct feedback, Jennifer. We're delighted that you found your purchase stunning. Your intent to place additional orders is a meaningful endorsement of our quality standards. We look forward to creating more beautiful pieces for you in the future. Thank you for taking the time to share your positive experience with our community.
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Cathie M.
Feb 6, 2025
Great customer service.
Great customer service.. thank you for sending the tote bag. It is beautiful and I know my daughter will love it.
Response from TheNoteBagsFeb 6, 2025
Thank you for your feedback, Cathie. We're pleased that our customer service team met your expectations and that you're satisfied with the tote bag's quality. Your confidence that your daughter will love this gift is particularly meaningful, as we strive to create pieces worthy of special gift-giving moments. We take pride in crafting bags that can create lasting joy for their recipients. Thank you for taking the time to share your positive experience with both our service and product quality.
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Adrianna G.
Feb 6, 2025
Scam - Did not receive item - Failed to refund
Scam, did not receive item. Ordered well over 2 months ago in November and it was meant to be a Christmas present and was very disappointed it didn't arrive as was the person it was supposed to be a gift for. Complained but they just said to ask the post office about it and haven't issued a refund. I received an email from they requesting a review which is crazy considering I received nothing but they said that those who do leave a review get $10 so reviews seem likely to be fake since they're bribing people!
Response from TheNoteBagsFeb 6, 2025
Dear Adrianna, We deeply regret the negative experience you’ve had with your order and understand your frustration, especially when it involved a holiday gift. 1. Regarding your order, we sincerely apologize for the lack of resolution. If your package has been lost in transit, we take full responsibility for working with our shipping partners to investigate and provide an appropriate resolution, including issuing refunds or replacements when applicable. Please reach out to us again at [email protected] with your order details so we can prioritize resolving this issue. 2. Concerning our review program, while we do offer incentives to customers who leave feedback (positive or negative), this is solely to encourage honest reviews. We assure you that our goal is transparency, and we value all feedback to improve our services. We apologize once again for this disappointing experience and hope to make things right for you. Best regards, Elaine M. Founder of TheNoteBags
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