The Modern BackReviews of themodernback.com

Tom and delivery crew were great, use the chair almost everyday researched chairs for 2 years, and was able purchase a chair right within my budget. The selection is large, so you can try out many chairs in the showroom, and you are not pressured into a sale. Would refer anyone here, good experience.

Great experience! Perfect customer service, any questions we had were answered quickly, the whole purchase went smoothly. Would highly recommend!

We recently purchased an Osaki Maestro from the Modern Back. Dan was excellent to work with and even provided support after the sale. We had a small issue after receiving the chair but with Dan’s help we were able to get an Osaki tech to come out and correct the issue. Very pleased with the service from the Modern Back. I was concerned at first about purchasing from The Modern Back because I live about 800 miles from the store but I am glad I chose them to make my massage chair purchase.

Chair is great. The white glove delivery option could have been better advertised as we did not realize the difficulty in putting the chair together.

The chair was ordered on 01/222021 and was supposed to be delivered on 03/09/ 2021. I want to change the rating to 5 stars. The customer service explained the problem to my daughter which I did not know about. They were very professional and polite

Outstanding customer service I worked with Dan the sale associate and he was very patient, professional and helpful throughout the entire process. He assisted us on the best chair for our needs and never tried to up-sell and push us to a unwanted product. Additionally he always checked on our delivery status and assisted over the phone with any and all installation questions. This was our first chair buying experience and it was a wonderful one. I would recommend them to anyone who is interested in getting one.

Dan was extremely helpful when it came to selecting the perfect chair for our needs. We are grateful for his patience.

The chair is great. We have had it a few weeks now and we both use it every day. We should have bought one years ago. Very relaxing.