The Modern BackReviews of themodernback.com

The Modern Back reviews

264 approved reviews, newest moderated first

bruce B.
Dec 20, 2021
Excellent product excellent
Excellent product Excellent service Excellent support Excellent price Buy one!
Response from The Modern BackDec 23, 2021
Thank you. Enjoy your Maestro LE.
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Rob
Dec 18, 2021
Awful experience
Awful experience. Would stay away from this store. Sales person was rude after spending $12k+ on a massage chair. I told them to cancel my order but they just ignored me. Please do not do business with this business…
Response from The Modern BackDec 18, 2021
Rob - This must be a complete miscommunication. We would never ignore a customer's request to cancel. Please contact me directly to discuss this matter. 800 416 4304 Ext #1 Tom Walls Founder/ Owner
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Mark G.
Dec 6, 2021
Very Pleased!
Bought an Osaki massage chair about a month ago. Customer service was excellent throughout the process. Have let several friends try it out and they have purchased one as well. My wife and I use it daily. Should of bought one years ago!!
Response from The Modern BackDec 6, 2021
Mark - Thank you so much for this 5-star review. I'm certainly glad to hear that you are enjoying your Osaki Massage Chair. We also appreciate all the referrals. We're are happy to make all your friends & neighbors in The Villages more relaxed. Please contact us if you need anything. Thanks again. Tom Walls Founder/Owner The Modern Back
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James
Nov 26, 2021
Good deal
They were very competitive and communicated as needed.
Response from The Modern BackNov 29, 2021
Thanks James
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customer
Nov 2, 2021
Great
Great very happy
Response from The Modern BackNov 11, 2021
Thank you
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Gustavo F.
Oct 29, 2021
No pressure sales force
No pressure sales force; giving you space, time & courtesy for you to make your decision. Good prices & then follow-through for the "white glove" installation.
Response from The Modern BackOct 29, 2021
Gustavo - Thank you for such a nice review. We do our best to help make the buying process as stress free as possible. I'm sure you will enjoy your new Osaki OS-4D Pro Maestro LE for many years to come.
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ROBERT DAVISON J.
Oct 28, 2021
Everything went well
Everything went well
Response from The Modern BackOct 29, 2021
Robert - I'm happy to hear things are going well. The JPMedics Kumo is one of our staff's personal favorite.
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Alan F.
Oct 22, 2021
Mark was very helpful in selection of…
Mark was very helpful in selection of the right chair and the pricing could not be beat! The chair arrived with the zero gravity function not working properly but they put me in touch with the Osaki support team and they came out and fixed it promptly. Very pleased and would recommend them to anyone!
Response from The Modern BackOct 26, 2021
Thank you. Enjoy your Admiral.
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