Eccho C.
Who is at fault...me or the stick?…
I could not seem to get my stick to connect to the base, even when side by side. After much back and forth with the very helpful staff,it was determined the stick was faulty and was replaced at no cost. The new stick functions as described and is a great help. Customer service is very good.
Response from The MeatStickMay 25, 2026
Thank you for sharing your experience with us. We’re glad our support team was able to help identify the issue and get a replacement sent out for you. It’s great to hear the new Stick is working as expected and has been helpful for your cooks. We really appreciate your patience throughout the process and your kind words about our customer service. Enjoy your cooking!



