The MeatStick Reviews | Read Customer Reviews of themeatstick.com

The MeatStick Reviews | Read Customer Reviews of themeatstick.com

The MeatStick reviews

174 approved reviews, newest moderated first

Alexander F.
Feb 10, 2025
Issue Easily & Quickly Resolved
I had an issue with my ChefX MeatStick and was able to have the problem assessed by the MS team who then sent me a replacement shortly after.
Response from The MeatStickFeb 17, 2025
Thank you for sharing your experience! We're so glad to hear that our team was able to quickly resolve the issue and get you a replacement. Your satisfaction is our top priority, and we appreciate your feedback! If you ever need any further assistance, don’t hesitate to reach out. Enjoy your MeatStick ChefX!
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Justin T.
Feb 3, 2025
Great customer service!!
Great customer service!!
Response from The MeatStickFeb 3, 2025
Thank you so much for the kind words! We're thrilled to hear you had a great experience with our customer service. We’re always here to help! 😊
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R B.
Jan 31, 2025
Junk
Junk, horrible customer service.. won't honor warranty. Do not buy this.
Response from The MeatStickFeb 4, 2025
We’re sorry to hear about your experience. Customer satisfaction is important to us, and we want to make this right. We’ve noticed your concern and will prioritize your case to find a resolution as quickly as possible.
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CHess
Jan 23, 2025
I've had my meatsticks for a few years…
I've had my meatsticks for a few years and only used them a handful of times and 2 out of 3'stopped working. When I contacted customer service there was no phone number only emails to communicate with the company. I started my inquiry on October 4th 2024 and it took until the end of December to get an offer of 50 percent of a new meatsticks. Extremely poor customer service it took weeks in-between for emailed correspondence. Plus the fact I only used the product 4-5 times before they quit working....and yes I did the software updates.
Response from The MeatStickFeb 4, 2025
We’re sorry to hear about your experience. We strive to provide quality products and excellent customer service, and we regret that we didn’t meet your expectations. We’ve taken note of your concern and will prioritize your case to find a resolution as quickly as possible.
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Na
Jan 16, 2025
It took so long to get the replacement…
It took so long to get the replacement probe. And only used the initial probe a few times before it quit working properly.
Response from The MeatStickJan 20, 2025
Thank you for your feedback, and we’re sorry to hear about the delay with your replacement probe and the initial issues. We understand how frustrating this must have been and truly appreciate your patience. We’re always working to improve our service, and we’re happy to have been able to provide a replacement. If there’s anything else we can do to ensure your experience is a great one moving forward, please don’t hesitate to reach out.
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Jennifer S.
Jan 15, 2025
Awesome product we love it highly…
Awesome product we love it highly recommend!
Response from The MeatStickJan 20, 2025
Thank you so much for your kind words! We're thrilled to hear you love the product. Your recommendation means a lot to us!
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Ricardo S.
Jan 14, 2025
Accurate
First Bluetooth thermometer and I couldn’t be happier! Was worried connection issues would throw off the accuracy of the internal temp. But that wasn’t the case. Super easy to set up and customer service has a quick response time.
Response from The MeatStickJan 20, 2025
Thank you for the great feedback! We’re so glad to hear that your first Bluetooth thermometer experience has been a positive one. It’s wonderful to know the accuracy and easy setup exceeded your expectations. We appreciate you highlighting our customer service as well!
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Michael I.
Dec 24, 2024
Simpelthen det ringeste og dyreste…
Simpelthen det ringeste og dyreste termometer jeg har haft. De få gange jeg har haft held med at få det i gang har det taget 10-15 min. I dag har jeg bøvlet med det igen uden held, app kan ikke finde termometer, det er så latterligt, suk. App er desuden elendig 😞 jeg kan kun opfordre til at købe andet fabrikat.
Response from The MeatStickJan 20, 2025
Thank you for sharing your feedback. I’m truly sorry to hear about the challenges you’ve faced with your MeatStick. I completely understand how disappointing this experience must be. After reviewing your account, it appears the MeatStick may have been damaged when it was exposed to temperatures beyond its maximum limit of 212°F (100°C) in March. Overheating can compromise the battery and electronics, potentially leading to the issues you’ve encountered. This limit is highlighted during the Quick Start Tutorial and through warnings in the app as the temperature approaches this threshold. Unfortunately, as you’re located outside our service regions, we’re unable to provide direct assistance or repairs in your country. I sincerely regret the inconvenience this has caused and assure you that we value your feedback. It helps us identify ways to improve both our products and customer experience globally.
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