David
Same Excuse, Every Time — Stay Away
Like so many others who've reviewed this company, I experienced the exact same pattern. Ordered April 9th, told handling takes up to 10 business days. After 10 days with no movement I followed up — and got the response that appears in review after review here: "We discovered the item was damaged while preparing your shipment. It's on backorder and we're canceling your order." Word. For. Word. Worth noting: they don't charge your card until the item ships. Draw your own conclusions, but my personal take is that orders may be placed here without the inventory to back them up — and when they can't source the item at a price that works, it conveniently turns up damaged. I have no inside knowledge of their operation, but that's the only explanation that makes sense to me given what I experienced and what I've read from dozens of other customers. What I know for certain: I waited over two weeks, received nothing, and got a cancellation that reads identically to countless other complaints on this platform. Read the reviews before you order. I wish I had.