TheluxurydirectReviews of theluxurydirect.com

I bought a nice tissot prx from the lurury direct. Excellent customer service and very professional. Highly recommend. Good people. 10/10

Fast shipping. Well packaged. Great price. I will be using this store again.

I am beyond frustrated with the experience I've had with TheLuxuryDirect. I purchased a watch from your company and waited over two months for it to arrive. During that entire period, communication was almost nonexistent. I had to call every few days just to try to get an update, and when someone did answer, my calls were repeatedly disconnected without any resolution. After finally receiving the watch following this unreasonable two-month delay, I discovered that it was completely nonfunctional. The watch was dead on arrival—the hands were not moving, and the movement visible through the case back was entirely stopped. I immediately contacted TheLuxuryDirect because the watch was supposedly covered under warranty. I was told by Austyn to hold onto the watch while a return label was being prepared. Despite calling every day, it still took an entire week for your company to provide that label. I then promptly shipped the watch back for repair. You received it within a week, and since then I have received virtually no meaningful updates. For nearly a month after you received the watch, I have continued calling every few days seeking information. Every time I speak with someone, I am given the same vague response—that the watch has been sent to Tissot and that I simply need to wait. No timeline, no status updates, and no accountability. What has pushed this situation from unacceptable to outrageous is what happened today. I requested the serial number associated with my watch and contacted Tissot directly to verify that they had received it. The serial number provided to me by TheLuxuryDirect was: Serial Number Provided: 9X99TER08 Not only could Tissot not locate the watch, but multiple representatives, including managers, confirmed that this serial number was not valid. This raises serious concerns about the information I have been given regarding the status and location of my watch. At this point, I have been waiting months for a watch that arrived broken, spent countless hours chasing updates, been repeatedly ignored or disconnected, and have now been provided information that appears to be false. This entire experience has been extremely disappointing and has completely destroyed my confidence in your company. I expect an immediate explanation regarding the status and location of my watch, clarification regarding the invalid serial number I was given, and a clear resolution to this matter. Enough time has been wasted, and I am no longer willing to accept excuses or indefinite delays. Supporting Documentation Below is one of the emails I received from Austyn regarding this matter: "Hi, We have reached out to our sales representative regarding this situation and are currently awaiting their response. As soon as we hear back and have the available options, we will get back to you right away. In the meantime, please rest assured that your watch is covered under warranty, so there is no need to worry. We appreciate your patience and will keep you updated. Regards, Austyn" What makes this email even more concerning is that when I spoke with Austyn today, I was told the exact opposite. Despite previously assuring me in writing that my watch was covered under warranty, I was informed that the watch is not under warranty and that my money cannot be refunded. These statements directly contradict the written assurances I received. At this point, I feel completely misled. I have spent months waiting for a watch that arrived defective, months trying to get updates, and now I am receiving conflicting information about the warranty and the status of my watch. The invalid serial number that was provided to me only adds to my concerns. As a customer, I no longer know what information I can trust. I do not know whether the issue lies with the handling of my case by this retailer or elsewhere, but my experience has been unacceptable from start to finish. Based on everything I have experienced, I cannot recommend purchasing from TheLuxuryDirect. I would strongly caution potential customers to consider my experience before spending their money here, as I would not want anyone else to go through the same months-long ordeal that I have endured.

Excellent and timely customer service, user friendly website and smooth return policy. 👍

Great customer service! And great pricing. Cant wait to receive my watch!

Everything was fast and extremely safe, they send by usps signature required, Watch was new and in perfect condition, definitely i will buy again!

Amazing service all around. Will be a customer for life.

Good customer service