I was contacted on LinkedIn by a writer who sold me on a “special” while I was looking for resume help. I followed the link she provided, filled out the questionnaire, and then was told to follow one more link to set up a time to speak with a writer. There were no times available at all, and when I emailed support, no response. Really, at this point, just want the money back. I had really high hopes for them too.
DO
david O.
Job Sauce...Weak Sauce
I’m writing this review for Smith Gardner, he was the reason I chose JobSauce - salesman like this guy is why this company is so good on the front end. I’m happy with the end result of my resume; however, the business model of JobSauce lacks customer service, human connection and is a weak finisher.
The writers are well qualified but they are Independent contractors so unless your resume is clear cut don’t expect much feedback and they won’t except a pdf - honestly, In today’s age.....Really?!? I just downloaded a pdf converter and put it in their google doc, why can’t they do that? They communicate with you via email and primarily use google doc., which is practical but impersonal and one phone call isn’t enough for anyone with an important question. I really needed to talk with anyone but, after they sold me, I couldn’t speak with anyone. To be fair, I missed my one phone call, but I was ‘Ghosted hard’ after trying to reach any human.
Lastly, I had one IT error and the IT department just pushed me off to my writer Lindsey, who did a good job, but to no fault of her own isn’t as available as their customer stream process allows. In short, Job Sauce has a great product with a talented staff but poor customer service which is crucial when delivering a product of this type. If your resume is mostly done - go for it! But if your resume needs a human input -Don’t go with Weak Sauce.
PJ
Paul J.
Bryan was very professional
Bryan was very professional, met his deadline and provided meaningful and positive feedback on everything asked. He truly made the process pain-free.
Response from The Job SauceMay 24, 2019
Hi Paul, Thank you for your feedback. We LOVE Bryan. :)
NA
NANCY
I enjoyed working with Caroline!
Caroline was excellent to work with. Very professional and she did a great job of cleaning up my resume!
Response from The Job SauceMay 24, 2019
Yay! We are so happy to hear that. Thank you Nancy.
TG
Tony G.
Do NOT use The Job Sauce for resume services.
Brooke, my so-called resume coach has missed several of her own deadlines and neither she NOR anyone at the Job Sauce responds to my inquiries about rectifying this.
You will pre-pay for this service so I would not recommend it.
Response from The Job SauceMay 20, 2019
Hi Tony,
We are very sorry to hear about your experience. We believe that the Director of Quality Assurance and the Vice President of Resume Services have already been notified. They will be in communication with you directly to see if there is any way we can resolve this for you.
JM
Jeanne M.
I just got my resume done and it's like…crap!
I just got my resume done and it's like the person cut and pasted my old one. NO creativity what so ever! Not happy.
Response from The Job SauceMay 18, 2019
Hi Jeanne, thank you for your feedback. It looks like you and your resume writer are not done with the upgrade yet (according to our records). Have you communicated to your resume writer what changes you are requesting? We will have Resume Support reach out to you so we can get this taken care of.
AT
Albert T.
You won't regret using the Job Sauce...
The Job Sauce is a great and professional service. The process of the initial call and then meeting with your resume writer was smooth and easy. Caroline Gutman provided excellent service to me. She was thorough, prompt and courteous which was reflected in the end result of my updated resume and LinkedIn descriptions. I actually had tried another service before Caroline looked at my resume and she was leaps and bounds better in resume standards and deliverable time. The price was also reasonable and I was allotted 3 rounds of feedback/changes, although I only needed one since it was already amazing the first time around. If you need an updated resume/LinkedIn, I highly recommend going with The Job Sauce and Caroline Gutman.
Response from The Job SauceMay 20, 2019
Hi Albert!
So great to hear. Thank you for sharing your feedback with us. Caroline was an amazing addition to the team and we are happy that you feel the same. :)
DM
Dan M.
I have paid for the resume rewrite but…
I have paid for the resume rewrite but the website doesn't provide a time for when I could meet with someone. I have sent an email and even put a ticket in with zero responses from the company. Additionally, I used LinkedIn Pro finder for this and the person that sent me information did not read my add and also hasn't been of any assistance. At this point I would rather have my money back rather than continue with a company that doesn't seem to exist.
Response from The Job SauceMay 9, 2019
Hi Daniel,
Thank you for being in communication here and I'm so sorry that it took you posting here to get a response. We recently made some changes to our customer support channels. It is absolutely a breakdown for us that you feel between the cracks and were not taken care of. We will issue an immediate refund today. Again, we are sincerely sorry for your experience.