The InformationReviews of theinformation.com

I was getting emails from them. Then I tried to unsubscribe to stop the emails. With all other emails from organizations/companies that I want to stop, when I click on unsubscribe, it takes me to a webpage that easily allows me to do that But when I clicked on the link to supposedly do that, there are no apparent ways to unsubscribe. All of the options only deepen your involvement--clicking on one of their newsletters toggles only between "Following" to "Subscribe." For The Information to make it difficult like this is a strategy to keep people on the hook...

The reason it was not a 5 is because unfortunately they did not have the documents I was looking for. I signed up for the free trial and had issues with being charged more than what I had agreed. I contacted customer service and they explained where the charge came from and they realized it was not something I wanted, so they refunded it to me. They explained that the other charge is only a hold, for if I would have wanted to continue the service. I do not like that they held the money but as they promised it fell of when I canceled the subscription. Their customer service was quick and very professional!!!

I wish I could give negative stars for information.com. Don’t use them. They aren’t any good! Nowhere did it say I would be charged more than once for the “one time” report/“one time” pdf I got. But here we are with my card being charged a “monthly - $29.99” subscription fee. I email support and ask for it to be cancelled immediately and I’m given run around emails. I called the number and the guy mumbled the whole conversation. Asked if I would take it for $19.99 and I said no so he goes with the employee discount of $9.99. Seriously, right now?!?! No, I didn’t want a monthly anything, I’m the first place which was why I chose the “ONE TIME” report. I wasn’t even offered a refund. Then he gives me my “cancellation number” which was the process number for the initial “one time only” report I got. I get the cancellation email and the correct one was in the email, but seriously. I better not be charged anything else or I will talk to a lawyer. I am so fed up. I am beyond sick of being scammed by people and businesses.

One of the slimiest experiences I've ever had and they're fairly overt about being slimy. Their "policy is no refunds" despite their policy also stating that "All users will be sent an email from The Information prior to any renewal with the upcoming pricing terms allowing a window of time where they may choose to cancel before their subscription renews for the next period." I ABSOLUTELY NEVER received this email. Scammed out of $449!!! DO NOT SUBSCRIBE TO THIS PUBLICATION!!!!! Hard to believe that someone trying to be reputable would have these policies in this day and age.

They are just spammers, hitting my junk box daily, non-stop.

Extremely poor customer service and agree with shadiness of payment practices as mentioned in other reviews

Love the insights, wish they had more startup news in the Series C range. They cover the Magnificent 7 well enough, but that's not all the world of technology has to offer! Their org charts are usually dated, and I stuck around for their coverage mostly. If it weren't as expensive as the WSJ, I'd have kept it around, but I got way too many subs as it is and gotta pinch those pennies.

Spam factory. Emails you 4x per day and you gotta jump through hoops to unsubscribe.