Karen
Did not have what I was looking for but did have a lot of info!
The reason it was not a 5 is because unfortunately they did not have the documents I was looking for. I signed up for the free trial and had issues with being charged more than what I had agreed. I contacted customer service and they explained where the charge came from and they realized it was not something I wanted, so they refunded it to me. They explained that the other charge is only a hold, for if I would have wanted to continue the service. I do not like that they held the money but as they promised it fell of when I canceled the subscription. Their customer service was quick and very professional!!!