The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store reviews

4,236 approved reviews, newest moderated first

Gary
Jun 22, 2018
GREAT!
GREAT!! GOT MY FISH HAPPY AND HEALTHY
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Erik
Jun 22, 2018
Easiest process
Easiest process, nicest people. I received my fish quickly, they were all alive, and they LOVE their new home! Thanks iFish!
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Brian
Jun 22, 2018
Beautiful fish
Beautiful fish, great service
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Grace
Jun 22, 2018
Horrible quality of fish
Horrible quality of fish! Not the strains advertise and all most all have chipped eyes.
Response from The iFISH StoreJul 24, 2018
Hello Grace; We'd really like to hear more detail on the strains you received vs what you ordered. Some photos of what you referred to as "chipped eyes" would have been helpful so we understood more clearly the physical attribute that you were referring to. It is valuable feedback for us since we are always working to maintain a level of quality with our stock. This would be great information for us to have as we can then cross-reference it with a specific batch. If you can provide more detail to us we would appreciate your input...and would hope that you would consider becoming a recurring customer with us.
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Frank S.
Jun 21, 2018
11 Beeuties!
I purchased 11 Discus about 2 months ago. They all arrived alive and after getting into the tank, they started coming immedately to the front, looking for food. All are still stll with us and growing fast. Couldn't be happier with the fish or the price.
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Debbie
Jun 21, 2018
Shipping and customer service was…
Shipping and customer service was great. The fish however were a little small. A couple are not showing much growth. Would order again, just 4" fish instead.
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Megan
Jun 21, 2018
All the fish died within a week or less
All the fish died within a week or less
Response from The iFISH StoreJul 24, 2018
Hello Megan; We would highly encourage you to communicate with us directly and as soon as possible when it would appear that your fish were unhealthy so that we could potentially work with you on solving the problem. We really strive to deliver a good customer service program which begins with direct and open communication between us and our customers. We're sorry this was the outcome on your order but would also like to hear more detail on it if you are willing to provide that to us at this point. We do appreciate your feedback and are constantly incorporating all feedback into improving our service.
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Dorene
Jun 21, 2018
My two gripes with Ifish
My two gripes with Ifish are one, we spoke in advance about the timing of the delivery because my wife had Tuesday’s off. They agreed to delay shipping my order until the following week so arrival at my residence would occur on Tuesday. Unfortunately, someone missed the memo and they shipped my discus order earlier than expected leaving us to scramble to coordinate having someone home to tender to the new fish instead of leaving them on the front porch. This cost me to be late for court and my wife to have to take the afternoon off from work. The second issue was when I placed the order, as a first time customer, I received an online bonus reward of 20% off my first order. Well I forgot to enter the promo code when I placed the order. I reached out to the staff who communicated this was no problem, as they seen that in fact I failed to enter my promo code but they indicated that they would still honor the promo by issuing me a refund. Well this never happened either. As a side note, the web site indicates 2” discus fish. This too was inaccurate as 3 of 6 were the size of a quarter (1”). Nonetheless, the fish arrived very nicely packaged and all are doing well today. So in the end I am happy.
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