William C.
Got fish shortly after they got ich and…
Got fish shortly after they got ich and all died
Response from The iFISH StoreSep 23, 2026
Hi William; We’re very sorry to hear that you had problems with your Firemouth and Jack Dempsey Cichlids. This review is the first we’ve heard that there was an issue. While you confirmed that the fish had been delivered by FedEx, there was no mention at the time that they appeared unhealthy. We really wish you had contacted us as soon as you noticed the first signs of ich or anything else concerning. We would have been happy to work through it with you and, in many cases, can help turn a situation around when we’re notified early. Unfortunately, at this point we don’t know how the fish appeared when they arrived, how long it was before you noticed symptoms, whether our recommended acclimation procedure was followed, or the conditions and water parameters of the tank they were introduced into. All of those details are important in understanding what may have happened. We’re always here to help when there’s a problem, and we encourage our customers to reach out to us right away so we have the opportunity to do just that.