The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreJul 15, 2019

Hello Scott; Thank you for your feedback. We always send out an email to the email address you provided with the order that provides the shipping date and Tracking Number so you will know precisely when your fish will arrive. You also should have received an order confirmation email when you placed the order. Did you not receive either email or just not the shipping notification? You may want to take a look at your SPAM folder. If you don't see it in there, please let us know so we can look into this further and ensure all of our communications are getting through to you. Thank you!

Response from The iFISH StoreMay 15, 2019

Hello Mark, Thank you for your feedback. It has certainly underscored the importance of posting and communicating availability of our stock in real-time. We are glad that we were able to fill your order and that you are pleased with your fish.

Response from The iFISH StoreMay 15, 2019

Hi David; First of all thank you for your feedback. You placed a substantial order that included Fancy Goldfish and Koi. The bump in the road on our end started with the Fancy Goldfish. Unfortunately, due to the seasonal nature of the breeding cycle of Fancy Goldfish, lately we have been experiencing a gap in the availability of these fish from breeders. We have worked at trying to keep a strong running inventory but in the past week or so, we have experienced difficulty in consistently receiving the quantity and quality of Fancy Goldfish that we were expecting. We have recently updated our website to reflect that we are temporarily out-of-stock and provided an explanation. We will post availability on our site and make an announcement on social media and via our newsletter when they are more readily available and of the quality we require. With respect to your order, Frank already has or will be calling you shortly to convey this situation and let you know that we can certainly ship the Koi that you ordered and discuss potentially substitutes or refunds for the Goldfish. Thanks again for your feedback...it has highlighted the criticality of posting availability of our stock and alerting the customer in real-time rather than relying or assuming expected inventory shipments.

Response from The iFISH StoreMay 15, 2019

Hello Reba; You had placed an order for Fancy Goldfish and unfortunately, due to the seasonal nature of the breeding cycle of Fancy Goldfish, lately we have been experiencing inconsistency in the availability of these fish from breeders. We have worked at trying to keep a strong running inventory but in the past week or so, we have experienced difficulty in consistently receiving the quantity and quality of Fancy Goldfish that we were expecting. Nevertheless, we continued to take some orders because we felt confident that we would receive at least the minimum quantity and quality we needed. We have recently updated our website to reflect that we are temporarily out-of-stock and provided an explanation. We will post availability on our site and make an announcement on social media and via our newsletter when they are more readily available and of the quality we require. With respect to your order, Frank had called you to alert you and left a Voicemail. Nevertheless, we will be able to ship your order tomorrow and you will receive it on Friday. I'd like to clarify also that we certainly aren't the vendor that caused you to wait one year for your order. We hope you are pleased with the Goldfish you will be receiving. Thanks for working with us to rectify the situation.