fred W.
bad service! rereply
iFish Store I thought you said you have deleted (unsubscribed) me. How come your "excellent service" still gives me your sales? Didn't you write you double checked unsubscribing me? Your ad sent at 5:32 am was for "Set up Your Fish Tank Game", is that familiar!
Response from The iFISH StoreJul 9, 2019
Hello Fred; First, per your request we immediately removed you from our email list. A search of that subscriber list today shows that you are indeed no longer on the list and will not receive any further emails from us. So we are not sure what communication you’re receiving from us. Second, your purchase was in October 2018, well over 8 months ago. Nevertheless, at the time you received your order and contacted us we issued a refund for 5 neons tetras. You did not mention any problem with your Discus at that time. We were perplexed by the tapeworm issue you indicated in this review because although we know they can exist in Discus, in 20 years we have never heard a reported problem of tapeworms in any of the fish we have provided for our customers. Nor have we ever spotted the telltale floating “pieces of tape” when there is an infestation of tapeworm in a tank. Admittedly you say it was “possible tapeworm” so we still can’t positively identify the cause of them dying from tapeworm over a period of time. We have had Discus in our facility for two weeks and with proper feeding and water parameters, we always see recognizable growth. We really wish this whole discussion and expedition into your Discus experience was addressed at the time they perished rather than several months later. We clearly understand you are not happy with your experience and wish we could have had the opportunity to address it when it happened. At this point we can only apologize for your bad experience and are happy you have found a Discus source you are happy with. ADDENDUM (July 9, 2019) Dear Fred; As per your original request which you submitted by email, we did, without any doubt, remove you from our email list manually. With your most recent communication through TrustPilot, we additionally contacted the agency that works with us on our email lists and they also confirmed that your name is not on our subscription list. At this point, we do not know why you continue to receive emails from us and will continue to look into it on this end. You are obviously quite angry over this. We'd like to ask if you can simply go to the bottom of the email and hit the "Unsubscribe" button. It automatically removes you from our automated email list. This is the method all others who wish to be removed from our mailings have used and it has worked without fail. Contacting us through TrustPilot or sending us a separate email to remove you from the list can certainly work but is a rather circuitous route. We ask that you please go back to the email and hit the "Unsubscribe" button so we can monitor that request from this end. It will further assist us in determining why this has happened to you. We will also send you an email outlining this request. Thank you.