The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreJul 3, 2019

Hello Vickie, A couple of things we'd like to address here so we can help serve you better: (1) On your first order, you did purchase more than five 2" Discus which qualifies you for the one free 2" Discus. Our site is programmed to offer you a selection of your one free Discus to add to your cart. In reviewing your order, it appears as though you did not make the selection and, therefore, it was not added to the cart. In this most recent order, you did make a purchase that qualified for the free Discus, and thankfully, you selected one and it appeared in your cart. (2) The 2 inch Discus you are purchasing are juveniles which rarely show their bold colors until they reach adulthood in a few months. With proper feeding and tank parameters, we believe you'll see those colors coming through and be pleased with your Discus. (3) We're concerned at the number of perished Discus you've experienced with us. We certainly want to take a look at all the potential causes to help eliminate it from repeatedly happening when you place an order with us. What are the tank parameters you have in place for your Discus and what is their behavior once acclimated. Are they eating? Also, what other fish, if any, do you have in the tank with the Discus. We'd really like to work with you on this so we will be sending you an email to open the line of communication to work on this together. Thanks for your feedback. It gives us the opportunity to ensure your experience with us is a good one! Be on the lookout for that email!

Response from The iFISH StoreJul 3, 2019

Hello AJ; We're sorry to hear that 4 of your fish perished. We would like to offer you a credit on a future order to rectify the situation. We will be sending you an email that you can reply to and let us know which fish perished since your order included both Discus and African Cichlids. On your question concerning quarantine time, your order was placed after 10PM on Tuesday 6/18 and your order was shipped on Monday 6/24. Since we would not have time to execute the proper 24-48 hour quarantine period to make shipment by Wednesday (we only ship Mon through Wed), your fish were placed in quarantine on Saturday. During the quarantine period, we closely monitor the fish to make sure they're healthy and we don't feed them during this time in order to 'clean out' their digestive system and limit their ability to soil the water. This lessens the chance of fish dying in transit due to poor water quality. We wouldn't quarantine them for a week. Hope this clears up your question about the quarantine period for your fish. And please be on the look out for our email so we can arrange a credit for you. Thank you for your feedback and the opportunity to work with you on this!