The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreAug 27, 2019

Hello Jose; We appreciate your feedback. You had ordered 4 inch Koi and we're sorry you're disappointed in the quality. Just to be clear, the pictures of the Koi on our site are actual pictures of our stock taken in our facility. You did have the opportunity to speak with Frank and you didn't mention the spots you noted in your review or the Gin Sanke. If you would like to discuss this further, please feel free to contact us at [email protected] or give us a call at 516.524.6423. We'd be happy to look into this further.

Response from The iFISH StoreAug 28, 2019

Hello Nate; We really have to state that your comment that the Owner of The iFISH Store "blew" you off is highly inaccurate and doesn't reflect the communication that took place between you and our business. First, when we prep our fish for shipment and they are quarantined, they are not fed so as to reduce the level of soiled packing water during shipment. Quite often, the shipped fish will have what appears to be a sunken stomach which goes away quickly once they acclimate and begin eating. Second, you had a telephone conversation with the Store Owner about feeding your fish and he recommended that you feed your Arowana what we feed them here. We aren't sure if you switched food. A second phone conversation took place with the Store Owner where tank parameters were discussed and he suggested that your Nitrates were too high and to get them adjusted through several different proven methods. Again, we are not sure if you attempted to adjust your Nitrate levels. It's unfortunate that your Arowana perished. We don't like to see this as a result in any situation. We have to say though that we take exception to your implying that we blew you off. We provided recommendations each time you called. We aren't sure at this point what else you needed from us since we tried to provide as much assistance as possible. We are sorry your experience with us did not meet your expectations. We can see you’re quite agitated and at the same time we feel strongly that we sent you a healthy fish and we’re sorry, but we don’t accept returned fish which in any case would have cost you at least $40 to ship back. We wish we could have come to a more reasonable outcome and communication.