The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreOct 21, 2019

Hello Greg; We're happy you are pleased with your Discus and Arowana! With respect to the delivery timeframe, we typically perform a Quarantine prior to packaging and then ship on the next Monday, Tuesday or Wednesday, whichever comes first, by UPS Next Day Air. We have a Master Schedule for Quarantine/Shipment and that determines when your fish enter Quarantine. You ordered on a Sunday and we were unable to place your fish into Quarantine on Monday for shipment on Wednesday. So they were placed in Quarantine on Friday and they were scheduled for shipment on Monday. We apologize for the delay and were focused on ensuring you would receive healthy fish. Thank you for your feedback and your business!

Response from The iFISH StoreOct 10, 2019

Hello Scott; Our juvenile Discus typically run between 1.5 - 2 inches and are listed as ~2 inches on our site. We're sorry you were disappointed in their size and hope you will be pleased when you see how quickly they grow and their full colors emerge. Thank you for trusting in us and making a second purchase on a 4 inch Discus which we think you'll be pleased with. We have never received any negative feedback on the size of our larger Discus. The juveniles can sometimes range in size and we try to accurately reflect that range on our site. Thank you for your feedback and your business. They are both greatly appreciated!

Response from The iFISH StoreOct 10, 2019

Hello Ruffinette; We're very sorry to hear your Plecostomus died within 5 days. Even though we have a Live Arrival Guarantee we still would like to hear from any customer that experiences a perished fish within a few days after acclimation. We typically look further into the behavior and appearance of the fish, tank parameters and tank mates to help pinpoint the cause. We prefer to work with our customers to ensure a positive outcome. If you are inclined to provide us with more information, you may contact us at 516.524.6423 or [email protected]. We thank you for your feedback and hope we hear from you on the details of the Pleco.

Response from The iFISH StoreOct 10, 2019

Hello Douglas; No fancy excuses here. We dropped the ball in not packing your Plecos with your original order and also in not explaining fully that shipment is via UPS Next Day Air on the first Monday, Tuesday or Wednesday after quarantine. We cringed when we were out of stock on your Plecos and hustled to get them to you as soon as possible; certainly at no additional shipping cost. We are sorry for your inconvenience and that it took so long to get your complete order. You did have a very large order which we appreciated greatly and hope that all of your new tank additions are doing well. We heard your message loud and clear on communicating immediately when we discover a delay. Thank you for your honest feedback. It is greatly appreciated.