The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreJan 22, 2020

Hello Angel; As a recurring customer, we're very sorry to hear your Discus perished within a week. We'd like the opportunity to look into this further and understand why it happened since you seem to have been pleased with your first two orders. We'd like to further communicate with you on things such as the appearance and behavior of the fish, acclimation process, tank conditions, tankmates, diet and more so we can identify the root cause. Then we can determine where to go from there. We will be sending you an email outlining the same and asking for you to open communication with us so we can look further into this situation. At the end of the day, we want all of our customers to be happy with their experience with us and hope you take us up on this offer. Thank you!

Response from The iFISH StoreJan 22, 2020

Hello Jody; Thank you for your feedback. You received juvenile Gouramis and their distinctive coloration has not yet had a chance to develop. As they grow into adulthood along with a healthy diet and ideal tank conditions, you will see their coloration become more brilliant. We hope this explains the lack of coloration you are seeing in your fish. With that said, we're sorry that you were not immediately happy with your order and hope you are swayed by the changes you will see in your Gouramis over the next several weeks.

Response from The iFISH StoreJan 22, 2020

Hello Cheryll; Thanks for your feedback. The shipping timeframe depends on the day of the week you place the order, the 24-48 hour quarantine and the days that we ship. Your first order was placed on Wednesday, October 30th and we already had the type of Cichlids you ordered at the tail end of a quarantine so we were able to ship them out via UPS Next Day Air on Thursday, October 31st. We typically do not ship on Thursdays but when we are able to we do. Your second order was placed on Tuesday, January 7th and we did not have all of your Cichlids ready to be removed from a full quarantine cycle to be shipped on Wednesday or Thursday of that week. We were able to pull the full order from a full quarantine cycle on Tuesday, January 14th and they were shipped via UPS Next Day Air. We're sorry for the delay on the second order which was caused by all the factors mentioned above. We hope you are happy with the Cichlids in both your orders and continue as a recurring customer. We appreciate both your feedback and your business..