The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store Reviews | Read Customer Reviews of theifishstore.com

The iFISH Store reviews

4,236 approved reviews, newest moderated first

Tommy
Jul 6, 2020
Excellence services.
Excellence services.
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Cameron L.
Jul 6, 2020
first time using this store
first time using this store, all fish arrived healthy and alive, will definitely be shopping here again, was pleasantly surprised with the whole experience! way down here in n.m.
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Chichlid M.
Jul 5, 2020
Of all the fish I've order online
Of all the fish I've order online, (which is alot), ifish send the best, biggest, and most healthy specimens of them all. Ill order more for sure.
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Benson H.
Jul 4, 2020
thanks all is good
thanks all is good, enjoying them
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karen L.
Jul 4, 2020
shipping was great.fish were beautiful…
shipping was great.fish were beautiful better then i expected.wi;; order again.
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Rita
Jul 4, 2020
I can only rate 3 stars and I am going…
I can only rate 3 stars and I am going say that I believe the company should rethink they’re packaging and shipping strategies. I nearly lost one of my fish due to all the water leaked out of the bag and zero air in the packaging plus my shipment was delayed 24 hours. If I had not received my fish the moment I did my little guy would not have made it. I named him Lucky cause he was knocking on deaths door and he’s Lucky to be alive. He’s doing well now and he is thriving as well as my other fish and lobster we purchased.
Response from The iFISH StoreJul 23, 2020
Hello Rita; Thank you for your feedback. To your point, we are currently evaluating another shipping provider. Our current provider has certainly left us facing some delayed Overnite Shipments, apparently due to COVID issues, and we are proactively negotiating with a new provider. With respect to the packing of our fish for shipment, we triple bag our fish with the interior bag filled ~25% with aquarium water containing methylene blue to prevent bacterial growth. We then fill the remainder of the bag with oxygen. All bags are tightly closed with rubber bands. This is pretty much industry standard. But with that said, we have heard of a few bags leaking on occasion. We're sorry that was your experience and are glad he made it. It's good to hear he is now thriving along with your other fish and lobster. We'd like to thank you for your feedback. It's extremely helpful in helping us monitor our operations and put improvements in place.
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Anthony P.
Jul 4, 2020
Received my blue lobster alive and well…
Received my blue lobster alive and well and I love it
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Dick K.
Jul 3, 2020
great first experience with the Ifish folks.
First experience with the ifish folks went very well. Had a question re delivery and Frank returned my call the same day. Discus were exceptionally well packaged. I nearly hired a safecracker to get the fish out. Ordered 5 discus, got one extra free and they actually shipped seven. Prices - including shipped -are the besr on the net. All were alive on arrival with extensive acclimation directions. One, however, was swimming in circles on it’s side. This one perished the following day and one died 2 days later in a quarantine tank with an apparent fungus that looked like ich but wasn’t. ( my best guess). All in all I got what I paid for and the remaining fish seem very healthy have been feeding on a regular basis. I would not hesitate to order from these folks again.
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