The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreSep 21, 2021

Hello Denise; We’d certainly like to address this but we’ll need some additional information. We could not find an order placed by you today or at any other time in our system. Did you perhaps place the order under a different name? If you have an order number you can provide, that would help us identify the purchase. We are a bit confused on how you were overcharged. When an order is placed online, an itemized list is shown in the shopping cart with the prices that were presented on each of the product pages. A subtotal along with any applicable taxes and shipping fees are also shown. This list is also included in the order confirmation email that is sent once an order is placed. As you can see, we need further information from you so we can address the issue. Would you kindly provide the name your purchase was made under and, if possible, the order number and email it to us at [email protected]? Any further detail you can provide on why you believe you were overcharged would also be helpful. We will contact you as soon as possible once we can identify the order. Thank you! UPDATE 1: Thank you for providing your email through TrustPilot, however, we have gone through every customer with first name “Denise” along with customers by email address over the past year. We are still not able to identify your order. Can you please contact us at your earliest convenience by email at [email protected]? We have also sent you an email at the address you provided. Thank you. UPDATE 2: Thank you for providing the information we requested. The fact that you stopped by our facility with your husband to pick out the fish explains why you are not in our online purchase listing. With that being said, we worked with you on reviewing the purchase. We checked with the gentleman that assisted you and your purchase was for: 8 - Painted Tetra $8/each = $64.00 10 – 3” Cichlids $16/each = $160.00 4 – 4” Koi $13/each = $52.00 The total came to $276. In reviewing the pricing, you were charged $14/each for the Koi in error, so you do have a $4 credit. With respect to the Cichlids, you purchased the 3” Cichlids and our deal on those is “Buy eight 3” African Cichlids and get two 3” Cichlids for free”. Because you purchased 10 you were then eligible for the two free 3” Cichlids which you received that day. This was a $32 value. So you left with twelve 3” Cichlids. All of this is very clear on our site online and that is the pricing you received. We are primarily an online store and provide walk-in service to the local community as a courtesy so they do not have to pay for shipping. We have not set-up our operation to accept anything other than cash on walk-in purchases because we have so few walk-ins compared to our online business. We are sorry you are not happy with your experience with us. We still will honor the $4 refund even though you have refused it at this point. UPDATE 3: Hi Denise….we see you just updated your review to include that 8 Tetras died after 4 days. Typically, if a customer has a problem with several fish perishing so quickly after acclimation, we would ask for the following: tank parameters, behavior, diet, feeding schedule and tank mates. Then we can begin assessing what may have caused this. If you would like to send those to us at [email protected], we can look into it further.