The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreOct 11, 2021

Hello Mathew; Thank you for your feedback. As you mentioned, we did send out a full replacement of the 3 Plecos from your first order. It's unfortunate that 3 out of the 4 Plecos you ordered perished due to the delayed FedEx delivery. Thank you for providing the photos of the perished Plecos which is per our policy that requires a clear picture of the perished fish be emailed to us within 2 hours of delivery. We were disappointed to hear the replacement Plecos also perished in shipment. I's unusual to have a second shipment perish when, unlike the first order, they were delivered on time. We shipped the replacement order on Wednesday (9/15) and they were delivered to you via FedEx on Thursday (9/16) at 10:51AM. We had to question why we were notified via email at 7:38PM, 8½ hours after the 10:51AM delivery, that they arrived perished. Regardless, we immediately responded and asked for photos. You said that you did not take any pictures, did not feel like digging through the garbage and wanted a refund. Although we were notified outside the time frame of our company policy we were willing to extend a credit on a future order for the 3 perished Plecos. We had hoped this would be acceptable solution to you as well. At that point, you sent a photo which, we're sorry to say, looked like the original 3 perished Plecos. We still stand by our offer of a credit on a future order and hope you will understand why we try to follow the policies we have set in place. We certainly appreciate you as a customer and hope you will take us up on this offer.