The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreDec 9, 2021

Hello Scott; We are very sorry to hear that your Duboisi perished after a week. We wish that you would have considered contacting us immediately if you believed that this Cichlid did not look healthy upon receiving it. We are more than happy to work with our customers to determine the cause. We will advise on remedies on your end and if needed, we will consider a refund or credit on a future purchase from our end. We hope that your other African Cichlids are doing well and would certainly like to establish open communication with you should you decide to work with us again in the future.

Response from The iFISH StoreDec 5, 2021

Hello Andres; We apologized for the situation with your order in early November when it was placed. We have a special which allows you to buy eight 3" African Cichlids and get two free. However you ordered one 3" African Cichlid and somehow went on to load eight 3" African Cichlids at no cost into your cart. Your total order cost was $55.98 for nine 3" African Cichlids. We immediately responded explaining the issue concerning the order and refunded your $55.98 and asked if you would like to reorder under the published special offer. The fact that you contacted us asking for a refund if we wouldn't honor the order indicated to us you knew there was a mistake in the order and wanted to take advantage of it. We are sorry you are disappointed but we could not honor an offer that does not exist.

Response from The iFISH StoreDec 5, 2021

Hello Patricia; You placed your order on November 6th and received your 60 neon tetras along with 6 Green Cory Catfish and 2 Bumblebee Catfish on November 10th. Apparently they were all received in good health since we received no communication indicating otherwise. We like to work with our customers if they begin to detect poor health over time to see if we can identify the root cause of the problem. We can then move forward and try to address the issue. At this point, we received no communication from you indicating that any of the neons were perishing. Had that happened, we would have begun by asking for tank parameters, tank mates, feeding schedule, diet, behavior, appearance, etc. so we could at least begin to assess the reason this happened. Losing 59 out of 60 neon tetras in 4 weeks is an extraordinary number of fish to perish. Did they begin to perish slowly a few at a time? Also, we track our lots of fish and track any problems that we receive from our customers so that helps us identify an underlying problem with the lot. However, in looking at that specific lot of neon tetras that your tetras came from, we have no other issues logged by other customers that received tetras from the same lot. It's difficult for us to begin to address this unfortunate situation with no information to go on. We have to rely on our customers communicating with us to begin rectifying the situation. Again, we are sorry this was your experience with us and at the same time would like to encourage you to stay in communication with your online source of tropical fish at the first signs of a problem.