The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreJul 26, 2023

Hi Paul; Thanks for your feedback. It’s highly unusual for fish to arrive healthy in appearance and then have 8 out of 10 of them perish in 24 hours. We would have liked to look into the details with you further even if it was after our 2-hour notification window. We would have begun with the acclimation process, your tank conditions, tankmates and diet and proceeded from there. We were aware of the FedEx delay in delivery and had sent you an email to ensure you that we pack them with enough pure oxygen to last a couple of days and guarantee live/healthy arrival. We had asked that you please let us know if there is any issue with their condition once delivered. We’d like to have had the opportunity to identify the root cause and try to resolve the issue. Please keep in mind that our 2-hour notification window is our policy, however, when so many fish perish in such a short period of time, it’s worth contacting us regardless. We’re sorry this was your experience with us and hope you will be willing to give us another try in the future.

Response from The iFISH StoreJul 26, 2023

Hello Lynn; We have refunded you for the Goldfish that perished during shipment. We’re sorry to hear that the other three also perished over the next three days. We would have liked the opportunity to review the pond conditions more with you. It sounds like you followed a temperature acclimation process. We highly recommend a full water and temperature process to ensure the fish make a smooth transition from our tanks to their new environment. Nevertheless, we are glad you now have Goldfish from another supplier that appear to be doing well. Should you decide to give us another try, we’re really here to assist our customers with any problems once they receive our fish. We encourage all customers to reach out to us at the first sign of ill health with our fish and we’re happy to assist in resolving the problem.