The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreAug 10, 2026

Thank you for the kind words about our customer service. We’re very sorry to hear that both fish passed a week after arrival. We always encourage our customers to reach out at the first sign that a fish isn’t doing well. We’re more than happy to help assess what may be going on and offer recommendations that may help the fish recover. We really appreciate your willingness to give us another try, and we hope your next experience is a much better one. Thanks again for your gracious review!

Response from The iFISH StoreAug 7, 2026

Hi Marlene; Thanks so much for the 5-star review! We’re glad to hear your gourami arrived healthy, and are still doing well. We appreciate you giving us a try, and we hope you enjoy them for years to come. Thanks again, and happy fishkeeping!

Response from The iFISH StoreAug 7, 2026

Thanks for your continued support! It means a lot to hear you’ve had great experiences with all three of your orders. We’re glad your African Cichlids arrived healthy and that our team was able to help when you needed us. We really appreciate your kind words and look forward to helping you in the future. Thanks again, and happy fishkeeping!

Response from The iFISH StoreAug 12, 2026

Hi Steven; We’re very sorry to hear about this. We don’t seem to have received the text or photo you mentioned, and we apologize that you were left feeling like we didn’t respond. Could you please resend the photo by email to [email protected]? We’ll be happy to look into what happened and work with you to get this resolved. We appreciate you bringing it to our attention.

Response from The iFISH StoreAug 2, 2026

Hi Pam; Thanks for the great review! We’re happy to hear your fish arrived healthy and are doing well. We appreciate you giving us a try, and we hope to see you again. Thanks again, and happy fishkeeping!

Response from The iFISH StoreAug 5, 2026

Hi Mike; Thanks for sharing your feedback. We’re very sorry to hear you lost two fish and understand how disappointing that can be. Our Live Arrival Guarantee is designed to cover fish that arrive deceased or in poor condition, which is why we ask customers to notify us within 2 hours of delivery. After fish have been in a new aquarium for days or weeks, there are many factors that can affect their health, making it impossible to determine the cause of a loss. Even though the first fish passed well outside of our guarantee period, we still offered a replacement as a one-time courtesy because we wanted to help. Unfortunately, we’re not able to replace fish that perish weeks after delivery, as we need to apply the same policy fairly and consistently for all of our customers. We’re sorry your experience didn’t meet your expectations, and we appreciate that you gave us the opportunity to earn your business. We wish you and your aquarium all the best moving forward.

Response from The iFISH StoreJul 31, 2026

Hi Jon; We really appreciate you choosing us again! We’re glad to hear everything was easy, the prices were right, and your fish arrived healthy. Thanks again, and happy fishkeeping!

Response from The iFISH StoreJul 30, 2026

Hi Kenny; Thanks so much for the great review! We’re happy to hear your discus arrived on time and healthy. We really appreciate you choosing us, and hope you enjoy them for years to come. Thanks again, and happy fishkeeping!