TheHuesTheHues is deeply committed to enhancing customer satisfaction and experience, from the quality of their customizable home décor products to their exceptional customer care, valuing the insights of everyone to refine and improve their offerings continuously.
TheHues (thehues.com) has 40 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Home Improvements · Boston, Massachusetts
Excellent
Home Improvements · AMHERST, Massachusetts
Excellent
Home Improvements · Arlington, Massachusetts
Excellent
Home Improvements · Quincy, Massachusetts
Excellent
40 approved reviews, newest moderated first
Molly S.
Liane, The Hues Customer Care Specialist I worked with, was attentive and responsive to my unique curtain needs. I was seeking to cover a storage space in my office in a small New York apartment. She understood what I was looking for, helped me decide how to measure the space, what curtains to order, how much yardage, and checked in on me throughout the process.
Dawn F.
The Hues provides great customer service. I purchased the four layer, thermal blackout curtains because I live in Florida and the heat is outrageous in the summer. So far, they have blocked all the heat from my sliding glass doors in the bedroom. The material is beautiful, soft and the other layers are leaving my bedroom cooler. The company answered all my emails and worked with me for almost a month. Very good service.
Craig N.
Excellent service and product. Really helpful in confirming the order. The finished curtains arrived well packaged as promised and fit perfectly. Well made curtains. Will definitely use TheHues again.
Constance S.
Liane was reliable, honest and operated with integrity. I recommend her and TheHues to anyone who is looking for some great quality curtains. She took the time to answer any questions I had, and provided me with all the options available- from product design, function, quality and details such as best options and price, taking into account my budget. The quality of the 4 layer curtains and the quality of the service both surpassed my expectations. I wouldn’t hesitate to recommend, not only the company, but especially the outstanding service delivered . Pleasure from start to finish.
Roger M.
Be aware: Because the samples are apparently coming from a different location than the factory where the material is located, and there's not real great internal communication, it's possible to run into samples that don't match the ordered product in color. The difference can be fairly substantial. When brought to their attention, they do try to find something that more closely matches what was ordered, but there's no guarantee they will.
Response from TheHuesNov 29, 2024
Thank you for sharing your experience with us. We’d like to address the concerns raised regarding the color discrepancy between the velvet curtain sample and the final product. The issue was due to a batch variation in the fabric, which unfortunately led to a mismatch between the sample provided and the curtains delivered. We acknowledge this was an oversight on our part. Upon receiving the feedback, we promptly worked with the customer to find a solution, including offering additional fabric samples to ensure a closer match to the original request. We’re happy to report that the final solution was ultimately approved by the customer. We have since made internal process improvements to better handle sample and product consistency moving forward. We also appreciate the customer’s recognition of the good quality of the curtains, and we are grateful for their understanding throughout the process. We remain committed to providing quality products and excellent customer service and look forward to the opportunity to assist future customers. Kind regards, TheHues Customer Service Team
patrick H.
Ordered blackout curtains. Quality not what I expected at the price point. Described as a linen feel, the fabric looks good but is quite stiff and more like canvas. Much better options out there.
Response from TheHuesNov 29, 2024
Dear Customer, Thank you for your feedback. We’re sorry to hear that the fabric didn’t meet your expectations. Our goal is to provide high-quality products that align with our customers’ needs, and we appreciate your insights. We would be more than happy to further communicate with you to explore possible solutions to the issues you mentioned. Please don’t hesitate to reach out to our customer support team at [email protected]. Kind regards, TheHues Customer Service Team
Kathy K.
I’ve looked everywhere for high-quality, affordable curtains, and TheHues is by far the best value I’ve found. The material feels luxurious, and the craftsmanship is superb.
Jay Gregory P.
Very satisfied with the products. Liane from customer service was very responsive, and had great recommendations. Will purchase again.