Michelle
I had a very disappointing experience…
I had a very disappointing experience with TheHues. I ordered a custom blackout curtain at a premium price and what I received was extremely thin and cheaply made. It does not perform like a true blackout curtain and looks nothing like how it is presented on their website. Customer service was frustrating and exhausting. I sent multiple photos showing how thin the fabric was and how light passes through, yet they continued to ask for more photos instead of addressing the actual quality of the product. It felt like they were more focused on protecting their process than helping a customer. They ultimately refused a refund and hid behind their custom order policy, even though the product did not meet reasonable expectations based on their advertising. If you are expecting a thick, high quality blackout curtain, I would think twice before ordering. The product did not match the marketing and the after sales support was extremely disappointing. Update/Edit: they did end up giving me a refund, after posting this review.
Response from TheHuesFeb 12, 2026
Dear Michelle, Thank you for taking the time to share your feedback. We aplogize that this experience left you feeling frustrated — that’s never our intention. While the curtain panel was produced according to the selected specifications, we genuinely value your concerns and would welcome the opportunity to revisit this matter with you to see how we can bring it to a positive closure. We will be reaching out privately to follow up. Sincerely, TheHues Team