Jay L.
Expensive for a low quality product
Expensive for a low quality product! I purchased the Oxford Thermal Insulated & Soundproof Custom Door Curtain. Spent $244 for nothing more than a sheet. The Hues is unwilling to refund my order citing that it is "custom". This low quality material was cut from a roll of fabric and shipped directly from China. Update - It was not "mutual". More like take it or leave it. TheHues only refunded half. Still very expensive for the quality. Buyer beware.
Response from TheHuesMay 15, 2026
Dear Customer, We’re very sorry to hear that the product did not meet your expectations. The Oxford Thermal Insulated & Soundproof Door Curtain is a custom-made product manufactured according to the specifications, material composition, and thickness information listed on our website at the time of ordering. We truly appreciate your feedback regarding the material feel and overall expectations, and suggestions like yours are valuable as we continue improving and developing future product upgrades. At the same time, we’re glad we were able to reach a mutual resolution regarding your order and complete the refund as a gesture of goodwill and customer care. Thank you again for sharing your experience with us. We sincerely hope there may be an opportunity to serve you better in the future. —————————— Update: We’re sorry there still seems to be some misunderstanding regarding the resolution process. Our understanding at the time was that the refund arrangement had been accepted and confirmed before we proceeded with processing it. Afterward, we also attempted to follow up multiple times by both email and phone to further confirm that you were satisfied with the resolution, but unfortunately we were unable to reach you. That said, we truly do value your feedback and would still welcome the opportunity to communicate further and better understand your concerns. Our goal has always been to work toward a fair and reasonable resolution for both sides. Best, TheHues Team