TheHuesReviews of thehues.com

I ordered three different sets of the MILO curtains and was *so* pleased with all of them. The fabric is great quality and the colours were accurate, which I really appreciate! The curtains all look fantastic in our home. Would 100% recommend TheHues!

Expensive for a low quality product! I purchased the Oxford Thermal Insulated & Soundproof Custom Door Curtain. Spent $244 for nothing more than a sheet. The Hues is unwilling to refund my order citing that it is "custom". This low quality material was cut from a roll of fabric and shipped directly from China. Update - It was not "mutual". More like take it or leave it. TheHues only refunded half. Still very expensive for the quality. Buyer beware.

I was looking for a slightly unusual design and TheHues were willing to supply it. The first piece was not correct but they produced a second which is perfect. Quality of work looks excellent and customer service and responsiveness has been great.

I had a very disappointing experience with TheHues. I ordered a custom blackout curtain at a premium price and what I received was extremely thin and cheaply made. It does not perform like a true blackout curtain and looks nothing like how it is presented on their website. Customer service was frustrating and exhausting. I sent multiple photos showing how thin the fabric was and how light passes through, yet they continued to ask for more photos instead of addressing the actual quality of the product. It felt like they were more focused on protecting their process than helping a customer. They ultimately refused a refund and hid behind their custom order policy, even though the product did not meet reasonable expectations based on their advertising. If you are expecting a thick, high quality blackout curtain, I would think twice before ordering. The product did not match the marketing and the after sales support was extremely disappointing. Update/Edit: they did end up giving me a refund, after posting this review.

For a curtain company that makes their curtains in China, you pay a premium. Now, the quality is good, although ours came with pleat hook sleeves that were accidentally sewed on , so some of the sleeves didn’t work for hanging. I urge all of you to read their return & exchange policy. For a product this expensive, you really need a stellar customer service. I admit I did not purchase a swatch prior to placing an order, but the curtain color I received was vastly different than the product site. When I asked for a refund, TheHues quickly responded saying color is not a reason to return. In a more collaborative note, I requested an exchange, in which they agreed, but said it came with a $400 fee not including shipping costs. When someone spends $1000 on curtains, let alone any product, you expect a much better guarantee of product quality and customer service. I would advise you all to go with a more flexible, customer friendly company.

I bought three large motorized bamboo shades for my great room. Ordering instructions were detailed and clear. The shades arrived from China well packed with no damage, but actual delivery date was two weeks later than promised. Shades are good quality. Installation requires some skill and work. Customer service was fantastic, very responsive. Customer service, however, are not the technical people and basically just a window to the manufacturer. Motorized shades are a new product for The Hues. The scant operating instructions are incomplete, confusing and conflicting. Pairing the shades with the remote took numerous exchanges of emails. Also I am still working through how the remote actually works. It's not intuitive. Customer service promised continuing help and better operating instructions. Overall I'm happy with the shades, would be happier if the operation was easier

The customer service I received in placing my order was impeccable. I was undecided so it required a lot of back and forth communication which was great in helping me make a decision on with my purchase.

I wasn't sure what I wanted, and they walked me through the options and helped me made some good decisions.