ThehokReviews of thehok.com

Scam sell you a product and Scam you out of a membership and the product is nothing like the real thing avoid don't waste your money

HOK AI will respond very quickly but however when ever I was told that a team member would be in touch they never are, it's been 4 days to resolve a simple issue, my products were not to my liking and no solution was provided which would have been satisfactory, so all those people who got their issues solved by a member and not an AI I would say Lucky you.. but for myself I don't think il be a returning customer.. shame I had lots of ppl who would have tried the products.

HOK's customer service has been exceptional. Whenever I've experienced a delivery delay or received a product I wasn't happy with, they've responded promptly and done their best to make things right. You can tell they're a company genuinely trying to earn their customers' loyalty. As for the products themselves, the scents are authentic and true to the original. Longevity is the one area where I'd like to see improvement—though I suspect that's because I ordered the 50 ml bottles. I imagine the 100 ml versions have a higher oil concentration and would last considerably longer. Even so, I'll definitely be ordering again. When you're getting three bottles for $56 with free delivery, it's hard to say no. I'd happily pay more for the 100 ml size. One more thing worth mentioning: I once mentioned that a particular scent wasn't to my liking, and they sent me a replacement I loved—free of charge. That's the kind of service that keeps customers coming back.

My original purchase of the 3 pack was quite disappointing as the fragrances were weak and were not long lasting at all. I reached out to HOK and their customer service was great and are sending me a different style to try and to remedy the poor quality of the original purchase. I am hoping the new bottle is better.

This fragrance company has good customer service skills and they get back to you quickly with any questions or concerns. I received 3 colognes from them.

Cologne is middling but reasonable enough but in the process of making a one off purchase you are signed up to a recurring monthly subscription. It's really not obvious that's what's happening until you're charged and unsubscribing is a complicated, multistep process. It's really sneaky and annoying and not worth it for a not particularly good dupe cologne. I'd never buy from them again.

Excellent product and customer service. Smells great. Will buy it again.

why one star, because you cant give no stars. for those looking to buy please read. firstly they will scam you into a membership with a recurring monthly charge that they wont tell you about. secondly their product is rubbish at best. the three fragrances i bought last maybe 10 mins n the skin, they smell of toilet freshener, more chemical than anything. i compared with a cheaper labeled brand and when i applied this i could see the film of perfume oil on my skin. HOK, no such thing. no perfume oil, no longevity and really bad smell. save your money and find a better Dupe brand with good reviews. stay away from this Chinese scam operation.