Gabriella was very sweet and Extremely knowledgeable. She gave me alot to think about!
NM
Nina M.
Gabriela was very well spoken and…
Gabriela was very well spoken and informed...while I am not ready for the full program at this time, I felt that my time with her was well spent. And that she presented a lot of useful information to me that will help me on my quest for better health.
LM
Lillian M.
Transparent, Compassionate, and Truly Supportive
I completed Dr. Josh Axe’s health program a couple years ago and recently had a follow-up call with Andrew Babkes that exceeded my expectations. What stood out most was his transparency and compassion. He was a great listener, met me exactly where I am, and shared thoughtful updates to support continued cellular health success. I truly appreciated his integrity, his clarity, and his intention to follow up as new insights and programs are released. The experience felt personal, respectful, and rooted in real care.
It’s rare to feel both informed and genuinely supported — this call delivered both.
JE
Jeri
I scheduled an appointment that they…
I scheduled an appointment that they did not keep. When I tried to contact them I was only able to leave a message. They said it would take 72 hours to expect a return call. They did give me a refund, which is why I gave them one Star. No thanks!
Response from The Health Institute With Dr. Josh AxeJan 15, 2026
Jeri,
Thank you for taking the time to share your experience. We're truly sorry for the frustration caused by the missed appointment and the difficulty you had reaching our team afterward. That’s not the standard we aim to uphold, and I completely understand how disappointing that feels.
To clarify, our voicemail messaging notes that response times may be up to 72 hours due to call volume. That said, we recognize that any delay—especially when you were expecting a scheduled conversation—can feel far too long.
We’re always working to strengthen our processes. Your feedback is important, and it helps us identify opportunities for improvement.
We wish you all the best as you continue your health journey.
With respect,
The Health Institute Team
AC
Amanda C.
My consultation with John was truly…
My consultation with John was truly insightful, informative and uplifting. I felt supported, encouraged and grounded in faith throughout the consultation. It gave me hope and clarity as I continue seeking healing the way God intended and designed the body to heal! I was diagnosed with stage 4 cancer ( malignant peripheral nerve sheath) it’s a very rare and aggressive type of cancer, it metastasized to my lungs, conventional treatment has failed and doctors are hopeless. Finding this program, gave me a lot of Hope, I started reading the Biblio diet book and seeing Jordan healed, Dr Axe’s mom healed, Dr Peter healed! All of them w stage 4 and terminal but GOD….oh but God!! :)) With faith, diet, discipline —everything is possible! I’m believing for my healing journey as well. Praise God! I’m thankful for the work Dr. Axe, you and The Health Institute do!
Looking forward to join the program.
AU
aubs
High Pressure Scam
I booked a consultation for their Cellular Health Regeneration program for $27. During that consultation, I ignored the red flags that I saw. First of all, the sales person, labeled a "senior health advisor", made me sell to her on why I would be a good fit for the program. I should've gotten off the call right then. After over two hours on the call, I had been drawn in. The sales person pressured me strongly to sign up on the spot, for an $8500 4 month program. I declined a few times, saying that I couldn't commit to spending that amount of money without talking to my husband. She persisted, and insisted, that I need to sign up today or I would lose my spot in meeting with my practitioner. For a company that touts biblical principles, I really dislike that she encouraged me to go against my husband by signing up for this without talking to him. I was caught up in all the promises she offered to improve my health, though, so I did sign up against my better judgment. Thankfully, I only paid a down payment of $125 so at least I wasn't pressured into losing thousands. I also didn't like the vague nature of what the program actually entailed. Afterward I felt weird about the whole thing. In doing research after I felt like most of what my practitioner would advise me to do was stuff that I already do (lifestyle, nontoxic living, diet, sleep,etc.)
I wanted to believe the "senior health advisor" and that Dr. Axe and his team and this top secret special program could help, but I was so turned off by the high pressure sales pitch that I decided to cancel. I won't be getting my $125 back because unfortunately they declined giving me a refund.
My theory as to the reason the consultation is so insanely high pressure is that either 1) they know the program is a scam for $8500 or
2) the program works but they are greedy.
If this is such a miracle program and works & their heart is pure in wanting to help people regain their health back, why the high pressure sales pitch?
The stress of this whole situation was actually the opposite of helpful for my health. Ironically. Really disappointed, Dr. Axe.
Response from The Health Institute With Dr. Josh AxeJan 11, 2026
Thank you for taking the time to share your experience. We’re sorry to hear that this process felt stressful and disappointing for you. That’s not the experience we want for anyone exploring or joining our programs.
Our consultations are intended to be educational and exploratory, not high-pressure. They’re designed to help determine whether our program is an appropriate fit, and participants are always encouraged to take the time they need to make a decision that aligns with their circumstances and values. We never want anyone to feel rushed, pressured, or conflicted about a decision involving their health or finances.
That said, we understand how this experience felt from your perspective, and we take feedback like this seriously. When something misses the mark, it’s important for us to review it internally so we can continue improving our communication, clarity, and overall experience.
Regarding refunds, our policies are provided at the time of enrollment and applied consistently. We strive to be as transparent and fair as possible in how those policies are upheld.
If you’d like us to review your experience further or if you have additional questions, we invite you to contact our support team directly at [email protected] or 878-295-8339 ext. 1004 so we can ensure your concerns are properly addressed.
We appreciate you taking the time to share your perspective and wish you the very best in your continued pursuit of health and wellness.
With respect,
The Health Institute Team
FL
flmorris
Communication just TERRIBLE
Communication just TERRIBLE! My first blood test failed, so I received another kit, but was told I had to register the kit by scanning the code which I did. I never received notification that my new kit was registered and therefore I could not proceed with the bloodwork. I decided to book another session, but it turns out that they assume I am a new client and so I am now getting billed for another kit. I already have a kit. I am not a new client and I do not wish to get charged again. I have left a phone message and many many emails. All they ever do is say you need to register your blood kit. This has been going on for about two weeks I am going to report this company to Better Business Bureau. Unless I hear from them today.
Response from The Health Institute With Dr. Josh AxeJan 11, 2026
Thank you for bringing this issue to our attention. We understand how frustrating this experience must feel, especially when you’re trying to move forward with your care and haven’t received the clarity you expected. That’s not the experience we aim to provide.
To clarify, replacement bloodwork kits do not require a new purchase, and clients are never intentionally billed twice for the same testing. In cases where a kit fails or needs to be replaced, registration must be completed successfully so the lab system can link the new kit to the existing account. If that connection is not completed properly, it can understandably create confusion — and we’re sorry this has felt drawn out.
We also want to be clear that booking a new session does not make you a new client, as long as it was booked with the same email address. We would absolutely want to review any billing concerns to ensure everything is corrected appropriately.
Because situations like this require account-specific review, the fastest way for us to resolve it is through our support team so we can access your records directly and take action. Please reach out to [email protected] and our team will ensure this is reviewed promptly and accurately.
We appreciate you raising this concern and giving us the opportunity to make it right. Our goal is to support you — not add stress to your health journey.
With respect,
The Health Institute Team
MV
Michelle V.
Mishka was very friendly and engaging
Mishka was very friendly and engaging. She took time to visit with me about my health concerns and thoroughly explained my health analysis.
