The Health Institute With Dr. Josh AxeReviews of thehealthinstitute.com

Response from The Health Institute With Dr. Josh AxeJan 19, 2026

Thank you for taking the time to share your experience. We appreciate your thoughtful feedback and are glad to hear that you found your practitioner excellent and the overall educational content valuable! We’re genuinely sorry for any misunderstanding that occurred during your initial consultation. Our programs are designed to provide education, insight, and supportive strategies around cellular and whole-body health—not to diagnose, treat, or guarantee outcomes such as discontinuing prescription medications. Decisions around thyroid medication, especially in the context of long-standing Hashimoto’s thyroiditis, should always be made in partnership with your physician. That said, we understand how disappointing it can feel when expectations and outcomes don’t align, particularly after years of dedicated effort and research. Your feedback is important, and we take it seriously as we continue to refine how we communicate the purpose and scope of our programs. We truly appreciate your balanced perspective and your acknowledgment that the information may be helpful for others earlier in their health journey. We wish you continued clarity and support as you move forward in a way that best serves your health. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeJan 15, 2026

Thank you for sharing your feedback. We’re genuinely sorry to hear that this experience felt misleading or frustrating—that’s never what we want for anyone exploring their health options with us. Our $27 consultation is designed to be an educational, one-on-one conversation focused on understanding an individual’s health history, goals, and whether our approach may be an appropriate fit. It is not intended to be a high-pressure sales call, and there is no obligation to enroll in any program. For those who may benefit from deeper support, program options and pricing are discussed transparently so individuals can make an informed decision at their own pace. Regarding refunds, we do honor our published refund policies and work to process all valid requests promptly. In your case, a refund request form was sent, but it appears it was not successfully received because you have opted out of receiving messages from us. We understand how that could have caused confusion and are happy to help ensure this is resolved. If you would like assistance completing a refund request or would like us to review this directly, please contact our support team at [email protected] or 878-295-8339 ext. 1004, and we’ll make sure this is handled with care. We take feedback like this seriously and review it internally to improve clarity and communication. Our mission is to educate, support, and empower people to make informed decisions about their health—not to pressure or mislead. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeJan 15, 2026

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience felt disappointing and did not meet your expectations. Our $27 consultation is intended to be an educational and exploratory conversation, focused on learning about an individual’s health history, current challenges, and goals. It is not positioned as a treatment session or a substitute for medical care, nor is it meant to provide a full health plan in a single call. For some individuals, additional structured support may be recommended, and when that’s the case, program options and pricing are discussed transparently so each person can decide whether to move forward—there is no obligation to enroll. We’re sorry to hear that the conversation did not feel helpful or aligned for you. That feedback is taken seriously and reviewed internally, as clarity and alignment are extremely important to us. Our intention is never to pressure, mislead, or waste anyone’s time, but rather to ensure people have accurate information so they can make informed decisions about their health. We appreciate you sharing your perspective and will continue working to improve communication around what these consultations are—and are not—so expectations are clear from the start. With respect, The Health Institute Team

Response from The Health Institute With Dr. Josh AxeJan 15, 2026

Rachel, Thank you for taking the time to share such a detailed and thoughtful review. I truly appreciate your honesty and the care you put into explaining your experience. You’re absolutely right that emotional health—including grief, stress, and major life transitions—can deeply impact the body and a person’s capacity to engage with change. While our program is designed to address the mind-body connection, your feedback highlights an important opportunity for us to continue strengthening how we support individuals through emotional challenges alongside the physical work. I’m glad to hear that you found the nutritional education valuable and supportive in building healthier habits, even amid personal challenges. Your perspective is meaningful, and we take feedback like this seriously as we continue refining both our coaching approach and the overall student experience. Thank you again for sharing your experience, and we wish you continued strength and support on your health journey. With respect, The Health Institute Team