Eric
Not what I expected
I recently completed the Health Institute program, which cost approximately $7,000, and unfortunately, I walked away feeling disappointed and somewhat taken advantage of. While I appreciated the monthly consultations and supplements provided, I feel the overall program is significantly overpriced for what you receive. My biggest disappointment came at the end of the program. I expected follow-up blood work to evaluate my progress and see whether the program had actually improved my health. Instead, I was offered two additional months at no charge, followed by a $199 monthly fee, with blood work at the 3rd month. For an $7,000 investment, I believe follow-up testing should be included before the program ends. I also found the initial sales process uncomfortable. Although the representative was very pleasant, the conversation eventually felt like a high-pressure sales pitch, with questions that made me feel guilty for potentially choosing not to invest in my health. I don't believe anyone should feel pressured into making such a significant financial commitment. I do want to recognize Jade, who worked with me throughout the program. She was absolutely wonderful, professional, supportive, and genuinely caring. My disappointment is not with her, but rather with the structure, pricing, and overall approach of the program. Ultimately, I believe the Health Institute needs to provide greater transparency, better value, and measurable results as part of its program. At this price point, I expected much more.
Response from The Health Institute With Dr. Josh AxeOct 22, 2026
Hi Eric, Thank you for taking the time to share your experience. We’re sorry that the program did not meet your expectations, particularly given the significant investment you made and your hopes for follow-up testing and clear value. We understand your concern about not having follow-up bloodwork included before the program ended. We can appreciate why you expected to review updated results as part of your experience, and we believe this is important feedback for our team to consider. We’re also sorry that your enrollment conversation left you feeling pressured. Making a significant financial decision should feel clear and comfortable, and we take your feedback seriously. We’re grateful that Jade’s support was a positive part of your experience, and we’ll be sure to share your kind words with her. We’d welcome the opportunity to continue supporting you and help you stay connected with our team through Longevity. The first 60 days are complimentary, should you wish to explore it. We recognize that this does not replace addressing the concerns you raised about the original program, but we’d be glad to help you understand what ongoing support may be available. Thank you again for sharing your perspective. We appreciate the opportunity to learn from your feedback and hope we can rebuild your confidence in The Health Institute. With respect, The Health Institute Team




