I would have given a perfect score except for the very high cost and I am still looking for some results that have not shown yet. I assume it's a matter of time in the plan. I would like to have had another blood test at the end to see a quantitative difference.
Response from The Health Institute With Dr. Josh AxeAug 11, 2026
Hi,
Thank you for taking the time to share your thoughtful feedback.
We're glad to hear that you found value in the program, and we appreciate your honesty about the investment and the desire to see additional measurable progress. We understand that being able to evaluate changes over time can be an important part of a health journey.
We also appreciate your suggestion regarding additional bloodwork. Feedback like this is valuable as we continue evaluating the program experience and ways we can better support participants throughout their journey.
Thank you for trusting The Health Institute and for sharing your experience with us. We wish you continued success as you build on everything you've learned.
With respect,
The Health Institute Team
CL
Colleen L.
Wow!!!!!!!! Marisa was Amazing
Marisa was so clear in her explanation! She was compassionate and attentive. SHe answered all my questions. She was great at asking questions to assist me and narrow down my objections/ obstacles! 😀 Wow! She was thorough and knowledgeable and prepared!!!!!!!!!!!!
Response from The Health Institute With Dr. Josh AxeAug 11, 2026
Hi Colleen,
Thank you for taking the time to share your experience!
We're so glad to hear that Marisa made such a positive impression during your consultation. We'll be sure to share your kind words with her. Her thoughtful questions, attentiveness, and ability to clearly explain the information are exactly the qualities we want every person to experience when connecting with our team.
Thank you for recognizing Marisa's compassion, thoroughness, and preparation. We truly appreciate you taking the time to share your feedback!
With respect,
The Health Institute Team
KM
Karen M.
Way too expensive
Way too expensive. They use your emotional situation to talk you into financing over $8,000 $$1700/month) for something NOT worth more that $1-2 thousand! Don’t do it unless you have plenty of cash to pay! DON’T use their financial payments plans (PAYVA)! Heartless! Coaches were great, but you can get that for less than $150 at a time! DON’T get hooked with your emotions!!!
Response from The Health Institute With Dr. Josh AxeApr 6, 2026
Karen,
We're really glad to hear that you had a positive experience with the coaching team. That’s just one of the many aspects of our program we’re proud of. Our coaches show up every day to support, guide, and walk alongside our students, and I’m grateful that came through in your experience.
When it comes to cost, we understand that this program is an investment, and it’s not the right fit for everyone. What we offer goes beyond individual coaching sessions—it’s a structured program that includes education, practitioner guidance, both 1:1 and group coaching, and a comprehensive framework designed to help individuals create lasting change in their health.
We also want to be very clear that enrollment is always optional. Our consultations are intended to be informative and supportive, giving individuals the opportunity to fully understand their options and decide what feels right for them. Financing options are available to provide flexibility, but they are never a requirement.
We hear your feedback, and it’s something we take seriously as we continue to refine how we communicate value and support prospective students in making informed decisions.
In reviewing your account, we can see that you experienced several meaningful wins during your time in the program. We truly wish you continued success and momentum in your health journey moving forward.
With respect,
The Health Institute Team
DH
Donald H.
They cancelled my appointment several…
They cancelled my appointment several times. Blood work suggested different readings then other recent blood work from my doctor and recent hospital stays. They said you'll get a hour review with a practitioner, but the lady wasn't a practitioner. My honey, who paid for this also, just by coincidence had all the same poor markers I had. What a scam, they want $8500 for for weeks. It's a big SCAM!!! Don't waste your time or money.
Response from The Health Institute With Dr. Josh AxeApr 6, 2026
Donald,
We take feedback like this seriously.
I want to address a few of the concerns you raised, as there may be some important context that’s helpful.
First, regarding scheduling, clear communication and reliability are incredibly important to us. In reviewing your account, it appears your original appointment was canceled because your lab results were not yet available at the time of our process check-in. Once your results were ready, you were notified and able to schedule your review with a Senior Health Advisor. Lab processing times can vary, and we do our best to keep clients informed of any delays so we’re not using your time for a call without the necessary information. We understand how frustrating this can feel and appreciate your patience.
In terms of your bloodwork, all labs are processed through an independent, third-party laboratory. It’s not uncommon for results to vary between tests depending on timing, collection method, hydration status, and other variables at the time of testing. If you have concerns about the validity of your results, you’re absolutely welcome to reach out directly to the lab for further clarification.
Regarding the consultation, these calls are conducted by our Senior Health Advisors. Their role is to walk through your results at a high level, provide education, and help you understand what next steps could look like. They are not practitioner-led diagnostic appointments, and we aim to be transparent about that throughout the process.
You also mentioned that you and your partner had similar markers. While every individual is unique, it’s not unusual to see overlapping patterns, especially when people share similar environments, lifestyle habits, etc.
We understand this experience did not meet your expectations. Our consultations are intended to be informative and supportive, and enrollment into our 4-month program is always optional.
We appreciate you sharing your feedback and wish you the best moving forward.
With respect,
The Health Institute Team
LH
leslie H.
Care for the Details!
My consultant, Stephanie, was very thorough and explained my Cellular Bloodwork Review in a way I could easily understand. She answered all my questions and was very patient and polite. I appreciated her care in the details!
Response from The Health Institute With Dr. Josh AxeAug 13, 2026
Hi Leslie,
Thank you for taking the time to share your experience!
We're so glad to hear that Stephanie provided such a thorough and informative Cellular Bloodwork Review. We'll be sure to share your kind words with her. Taking the time to explain the information clearly, answer questions, and make sure you feel comfortable with what you're reviewing is an important part of the experience we strive to provide.
We truly appreciate you recognizing Stephanie's attention to detail, patience, and care. Thank you for choosing The Health Institute and for sharing your experience with others!
With respect,
The Health Institute Team
RH
rebecca H.
No one showed up at the scheduled…
No one showed up at the scheduled appointment even though I received multiple reminders. Not going to pursue, I'd actually want a refund at this point.
Response from The Health Institute With Dr. Josh AxeApr 2, 2026
Rebecca,
We’re truly sorry for the confusion. I can see that 10 minutes before your appointment time you were sent a text and an email notifying you that your advisor was wrapping up another call and would be just a few minutes behind. We strive to give everyone the attention they need, and that sometimes means small delays. Your experience matters to us and your feed back will help us continue to improve our processes.
We would still love to support you but I do see we've sent you the instuctions to request a refund as well. We’re here to help, whether you decide to continue your journey with us or finalize your refund.
If you have any questions or would like to discuss options, please reach out to us at [email protected]
Wishing you the best on your next steps!
With respect,
The Health Institute Team
AN
Andrea
I paid the $37 fee and scheduled my…
I paid the $37 fee and scheduled my appointment for 9:30 AM. I received reminder messages one hour before and again ten minutes before the meeting, which initially gave me confidence in the process.
However, I stayed connected for a full hour and no one ever joined the call. There was no follow-up message, no explanation, and no attempt to reschedule.
I also tried contacting them using the phone number provided, but the only response indicates that they will reach out within 24–48 business hours. This is extremely disappointing, especially when there is no immediate way to communicate or resolve the situation.
I find this to be a lack of professionalism and a disregard for people’s time. When someone commits financially and shows up as scheduled, there should be at least basic accountability and communication.
Response from The Health Institute With Dr. Josh AxeApr 2, 2026
Andrea,
Thank you for taking the time to share your experience, we take feedback like this seriously.
What you described is not the experience we aim to provide. When someone schedules time with us, shows up, and is ready for their call, there should always be clear communication and follow-through. I completely understand how frustrating it would be to wait without any update or support.
One thing that’s really important to us is making sure every person we speak with gets the time and attention they need, without feeling rushed. Occasionally, that does mean a call runs a bit over, and in those moments, we do our best to communicate that as quickly as possible. That said, because we’re not able to identify your account from this review, I’m not able to see the specifics of your experience.
We would truly appreciate the opportunity to look into this further and understand exactly what happened. If there was a breakdown in communication on our end, that’s something we want to address directly.
Please reach out to us at [email protected] with the name and email used to book your appointment. We’ll make it a priority and ensure you’re taken care of.
We appreciate you bringing this to our attention.
With respect,
The Health Institute Team
SB
Susan B.
Poor communication
I have a very hard time drawing blood. I explained this to them through an email and they had to send me a second kit to try to properly fill it. I finally was able to send it back and I set up an appointment with them. They canceled my appointment 3 days prior to the appointment and said they needed more time then I never heard back from them so I emailed them again explaining my situation. They sent me another blood kit I tried to explain to them that I didn't want another blood kit I wanted a consultation with them I am now trying to get a refund from them and I'm having a hard time.
Response from The Health Institute With Dr. Josh AxeApr 1, 2026
Susan,
Thank you for sharing your experience, we truly appreciate you bringing this forward.
We're truly sorry to hear how frustrating this process has been, especially given the challenges you faced with the blood collection. We understand that this isn’t always an easy process, and it’s clear this didn’t feel smooth or well-supported on your end.
After reviewing your account, I can see how the automatic replacement kits from the lab added to the confusion, particularly when what you were really looking for was clarity and a completed consultation. That’s important, and we hear you.
A full refund is currently being processed for you. If you’re open to it, we would love to support you in completing the process and connecting with our team, if you are open to it.
If you’d like to connect directly, we’re here for you at [email protected] and would welcome the opportunity to ensure you feel fully supported moving forward.
We appreciate you taking the time to share your experience.
With respect,
The Health Institute Team
