My very first Zoom call with my health coach was extensive. He is very knowledgeable and explain so much that I could easily understand. It was very in-depth. Never felt rushed. It's nice to deal with a person who has walked this walked. He was there to answer every question while I was filling out forms. Total guidance with everything. Much appreciated !!
Response from The Health Institute With Dr. Josh AxeAug 11, 2026
Hi Jacquelyn,
Thank you for taking the time to share your experience!
We're so glad to hear that your first Zoom call was such a positive experience. It's wonderful to know that your health coach took the time to explain everything clearly, answer your questions, and make sure you felt supported throughout the process.
We believe personalized guidance and having someone available to walk alongside you can make a meaningful difference, especially when you're getting started. We'll be sure to share your kind words with your coach.
Thank you for trusting The Health Institute and for sharing your experience. We truly appreciate your kind words and look forward to supporting you throughout your journey!
With respect,
The Health Institute Team
JS
Jerry S.
This was a well-developed program
This was a well-developed program! Structure with extensive information that makes success very likely!
Response from The Health Institute With Dr. Josh AxeAug 11, 2026
Hi Jerry,
Thank you for taking the time to share your experience!
We're so glad to hear that you found the program well developed and thoughtfully structured. We put a lot of care into providing comprehensive education and resources that help participants feel supported and confident throughout their journey.
Thank you for trusting The Health Institute and for sharing your experience. We truly appreciate your kind words and wish you continued success as you build on everything you've learned!
With respect,
The Health Institute Team
ST
Stacy
A Life Changing Journey
I went into this journey thinking I already had a pretty good knowledge about health and wellness, but I learned so much! The details of how to eat and drink certain things and certain ways and why the details matter was what I will take away and use for the rest of my life. Dr Axe and the practitioners are a wealth of knowledge and so encouraging.
Response from The Health Institute With Dr. Josh AxeAug 11, 2026
Hi Stacy.
Thank you for taking the time to share your experience!
We're so glad to hear that the program gave you a deeper understanding of nutrition and wellness, even with the knowledge you already had. Helping participants understand not just what to do, but why the details matter, is an important part of the educational experience.
We're also grateful for your kind words about Dr. Axe and our practitioners. Their knowledge, encouragement, and commitment to supporting participants are such an important part of the program.
Thank you for trusting The Health Institute and for sharing your experience. We truly appreciate your recommendation and wish you continued success as you carry everything you've learned forward!
With respect,
The Health Institute Team
TD
Terri D.
Taking control over your health
Stephanie Bloom was excellent in presenting the program to me. Being new I’ve only scratched the surface of the plethora of information that’s available to me. But I love that there’s so much information about how to take care of my body in ways that honor God. Stephanie I can’t thank you enough for opening my eyes during that hour call. Thank you so much.
Response from The Health Institute With Dr. Josh AxeAug 11, 2026
Hi Terri,
Thank you for taking the time to share your experience!
We're so glad to hear that Stephanie made such a meaningful impression during your consultation. We'll be sure to share your kind words with her. Taking the time to listen, answer questions, and help people understand the resources available to them is an important part of what we do.
We're also grateful that you found the educational resources valuable and that the faith-based approach resonated with you. Thank you for trusting The Health Institute and for sharing your experience. We wish you continued success as you continue exploring all that the program has to offer!
With respect,
The Health Institute Team
MG
Melissa G.
$8500 for 3 months of service?
I was informed that my cost for what I ordered was $5000. What I ordered was Thyroid assistance with a lab, supplements, and a weekly call. The lab was a quiz based on symptoms. The supplements only came for three months. The weekly call was about five minutes in length and was an upsell to another piece of the program I would have to pay for. I didn't understand having to pay more money than what I was already shelling out for product, so I always declined.
I started paying this "bill" in November 2024. I checked in on it recently, and the balance is now nearly double the amount at $8500.
How is it fair to receive an inaccurate diagnosis based on questions online, three months of product, and a five minute call that was a push to another product for $8500? I feel like I was misled and duped! I do not feel better. If anything I feel enraged that I have to pay this much for an inferior service.
Response from The Health Institute With Dr. Josh AxeApr 10, 2026
Melissa,
We understand how frustrating it can feel when expectations and outcomes don’t align, especially when it comes to your health and financial investment.
The program you enrolled in is a structured 4-month experience, designed to provide education, practitioner guidance, supplements, and ongoing support to help you implement and maintain meaningful lifestyle changes over time. The intake process is intended to gather a comprehensive picture of your health and symptoms so your practitioner can guide you appropriately within that framework.
Meetings with your practitioner are 30 minute calls designed to provide support, answer questions, and help you apply what you’re learning. Any additional offerings or supplements that may have been suggested by your practitioner are always optional, and there is no requirement to move forward with anything beyond your initial enrollment.
In terms of billing, payment plans or financing are managed through a third-party provider. While we don’t have visibility into how those balances are structured over time, we’re happy to review your enrollment details with you to make sure everything on our end is clear.
We hear that you’re feeling frustrated, and that matters. If you’re open to it, please reach out to us at [email protected] so we can walk through your experience and your account in more detail.
With respect,
The Health Institute Team
KM
Kristen M.
Unethical Business Model
Gross. I never wanted to get off a call so quickly in my life. For a company that prides itself on Christian values, the initial $97 blood work consultation was nothing more than a glorified sales pitch to get you to spend $8500 on a 4 month protocol. I, of course, knew that going in, but the health advisor was incredibly unprofessional. Asked very pointed questions to get me to respond emotionally, then using my honest answers against me when I said I needed to consider options and discuss the investment with my husband. He told me that I actually would be a terrible candidate for the program because I wouldn't immediately say "yes" to the investment and that I'll never change since I value the $8500 more than my kids and family and future. The sales tactics went beyond low in trying to guilt me into a yes because the alternative was that I hate my family and kids and will never be able to "Google my way to health". The words he spoke will stick with me for a long time as I've never felt so de-valued as a human. I told him I thought that his comments were unfair and I'd rather just end the call short since I didn't feel comfortable, and he again used that to spin it and say they'd never be able to help me anyway since I'm unwilling to change. All because I said $8500 is a large investment and I'd like to further discuss with my husband. Steer clear.
Response from The Health Institute With Dr. Josh AxeApr 6, 2026
Kristen,
Thank you for taking the time to share your experience. I’m truly sorry to hear how this interaction made you feel.
What you described does not reflect the standards, values, or expectations we hold for our team. Our consultations are intended to be supportive, educational, and respectful, with the goal of helping individuals better understand their health and available options, never to pressure, judge, or make anyone feel diminished.
After reviewing the consultation, we can see that the Senior Health Advisor’s intent was to provide education, perspective, and support as you explored your options. These conversations are designed to help individuals better understand what may be contributing to their health challenges and what it could take to create meaningful change. That said, those conversations should always be delivered in a way that feels supportive, not uncomfortable or personal.
We also recognize that discussions around health, family, and long-term outcomes can feel intense. Our advisors are trained to guide these conversations with care, while helping individuals thoughtfully consider decisions that can feel significant or unfamiliar.
We want to be very clear: there is no expectation to make a decision on the call. We fully support taking time to reflect, involve family, and make the decision that feels right for you. Any communication that suggests otherwise is not aligned with how we train or expect our advisors to operate.
We also want to acknowledge that your experience felt uncomfortable, and that matters. While our intention is always to support and empower, we understand that not every conversation will feel the same for every individual. The experience you’ve described is something we take seriously and would want to continue reviewing internally.
If you’re open to it, we would genuinely appreciate the opportunity to connect with you directly so we can better understand what occurred and ensure it is addressed appropriately. You can reach us at [email protected].
Thank you again for bringing this to our attention. We truly wish you the best as you continue your health journey moving forward.
With respect,
The Health Institute Team
CS
Charlotte S.
Great Education
Appreciate the education I received from my health coach, Hanna. I was already following a fairly healthy life style and diet but the education was helpful especially for my gut health.
Response from The Health Institute With Dr. Josh AxeAug 11, 2026
H Charlotte,
Thank you for taking the time to share your experience!
We're so glad to hear that you found the education from Hanna valuable, especially as you were already following a fairly healthy lifestyle. We'll be sure to share your kind words with her. Helping participants deepen their understanding and learn more about their individual health goals is an important part of what we do.
Thank you for trusting The Health Institute and for sharing your experience. We truly appreciate your feedback and wish you continued success as you build on everything you've learned!
With respect,
The Health Institute Team
RR
Rachel R.
I purchased a consultation
I purchased a consultation. Put in my credit card and it said the event failed. I thought that meant it didn't go through. So I tried again and got the same message. Many merchants so not take American express. So I tried a different one and got the same message. I gave up. Then I open my email and see 3 receipts for the same consultation which I was never even given information about. How, where and when am I supposed to do this do called consultation? This must be a scam. I will be disputing charges with my credit card company. There is not even a phone number or email on the receipt.
Response from The Health Institute With Dr. Josh AxeApr 6, 2026
Rachel,
Thank you for sharing your experience—we take feedback like this seriously, and I’m sorry for the frustration this caused.
It looks like you encountered a technical issue during checkout that resulted in multiple charges, which understandably created confusion. That’s not the experience we want anyone to have.
We’ve processed refunds for all three charges, and you can expect to see those funds returned to your account within 6–7 business days.
Once your purchase is successful, consultation details are typically sent via email, including how to schedule and access your call. It sounds like that process didn’t come through clearly on your end, and we’ll be reviewing this to ensure it’s more seamless moving forward.
We would absolutely welcome the opportunity to connect with you if you’re still open to it, and to make sure you feel fully supported through the process. If you have any questions or need anything further, you can reach us directly at [email protected].
Thank you again for bringing this to our attention.
With respect,
The Health Institute Team
