Sent in my blood work and have consistently tried to communicate with them to get the results. They’ve replayed back that they are checking on it. However, after three weeks, there are still no results. I sense scam when the reply’s are computer generated and no further response comes forward. I’ve now ask them to cancel the results and refund the payment. We’ll see!
Response from The Health Institute With Dr. Josh AxeApr 1, 2026
Lance,
Thank you for sharing your experience, We take feedback like this seriously.
I want to acknowledge that what you described isn’t the experience we aim to provide. After looking into your account, we can see that your kit was unfortunately impacted by a notification glitch in the lab’s system, which caused your order to show as delivered when it had not yet been received by the lab. We completely understand how frustrating it is to receive inaccurate updates.
A full refund has been processed for you. In addition, we’ve sent you an email with next steps to complete the consultation process, if you’re open to it.
Our responses are always handled by real members of our team, and I’m sorry if that didn’t come across in your experience. That’s something we’re continuing to improve.
If you’re willing, we’d welcome the opportunity to connect with you directly and ensure you feel fully supported moving forward. You can reach us at [email protected].
We appreciate you bringing this to our attention.
With respect,
The Health Institute Team
KA
Kary
Expensive but 3 stars because I liked them
I'm giving this 3 star rating because the people were nice and I do trust & respect Dr Axe's advice The cost of program is much too high for what I feel it was worth I'll continue making smart choices with my health and I will follow them for a bit but I can't recommend because of the expense Also side note if I wasn't so positive I'm not sure if I would have had any success High protein, good whole fruits and vegetables are key The supplements especially probiotics is good and important This with this I will never spend so much money on anything ever again My guard is up
Response from The Health Institute With Dr. Josh AxeMar 30, 2026
Kary,
Thank you for taking the time to share this review. There’s a lot of thought in your feedback, and we truly respect that.
I’m really glad to hear you had a positive experience with the team and found value in the foundational habits. Those are exactly the kinds of changes that create lasting impact when you stay consistent with them. And you’re absolutely right, your mindset and willingness to show up played a big role in your results. That’s not a small thing, that’s the work.
When it comes to cost, we understand this program is a meaningful investment, and it’s not the right fit for everyone. What we aim to provide goes beyond supplements, it’s a structured program with education, practitioner guidance, and ongoing support designed to help you implement and sustain those habits long-term. That said, we hear you, and feedback like this is important as we continue to evaluate how we deliver and communicate that value.
We genuinely appreciate you giving the program a try and are glad you’re walking away with tools you can continue to use. That’s what matters most.
Wishing you continued momentum and success on your health journey.
With respect,
The Health Institute Team
MH
Melissa H.
It makes you self sufficient, not dependent
I learned so much about the functional and natural principles of medicine during this program. It’s not as rigorous as a conventional education course but it does not lack in structure. Learning about my diet and how I can learn to give my body a guided reset to a healthier approach to my day was a huge win as a full time mom of four.
Response from The Health Institute With Dr. Josh AxeAug 13, 2026
Hi Melissa,
Thank you for taking the time to share your experience!
We're so glad to hear that you found the program structured while still giving you the knowledge and tools to take an active role in your own health. Helping participants understand how nutrition and lifestyle choices can fit into everyday life is an important part of what we do.
We're especially happy to hear that you found the program useful as a busy mom of four. Thank you for trusting The Health Institute and for sharing what you found most valuable about your experience.
We truly appreciate your feedback and wish you continued success as you build on everything you've learned!
With respect,
The Health Institute Team
CS
Catherine S.
Holy Cow....Chris was amazing
Holy Cow....Chris was amazing. Dr. Axe....you have an amazing team member with Chris....he heard....he remembered details....he "Cared." You can't train this....it has to be innate, and Chris has been gifted by God to care! Praise God for this man!!!!!!
Response from The Health Institute With Dr. Josh AxeAug 13, 2026
Hi Catherine,
Thank you for taking the time to share such a heartfelt review!
We're so grateful to hear how meaningful your experience with Chris was. We'll be sure to share your kind words with him. Being heard, remembered, and genuinely cared for can make such a difference in someone's experience, and we're thankful Chris provided that level of support.
We also appreciate you sharing your faith and recognizing the care Chris brought to your experience. Thank you for trusting The Health Institute and for taking the time to recognize a member of our team. We truly appreciate it!
With respect,
The Health Institute Team
BA
Bob A.
I had the blood test to start…
I had the blood test to start everything but before i finished the course i was supposed to get another blood test to see how well I did I did not get one instead you gave me all these wins that I did when there’s no evidence of any of that
Response from The Health Institute With Dr. Josh AxeApr 1, 2026
Bob,
Thank you for taking the time to share this, we genuinely appreciate it.
I’ve had a chance to review your experience, and what stands out is the progress you made while in the program. You showed up, put in the work, and created meaningful changes and that matters. At the same time, I understand how not having that follow-up bloodwork could leave you questioning those results. That’s a valid frustration, and I hear you.
We’d really value the opportunity to provide you with the support you were expecting to receive and take a closer look at this with you.
Please keep an eye out for an email from [email protected] with an invitation to connect with our team so we can walk through next steps together.
We appreciate you being part of the program and hope to reconnect soon.
With respect,
The Health Institute Team
BE
BettsL
Cellular Bloodwork Review
I purchased the cellular bloodwork panel from Dr Axe’s podcast. I enjoy his podcast and philosophy. The bloodwork process was easy to follow-although you’re pressured by constant emails to schedule your discussion of the results way before you actually need to. I did and had to reschedule because my results weren’t available. This is the confusing part.
The results review call with a “senior advisor “ which is just a sales tactic for their Cellular Protocol program. You have to commit on the call or you’re out. The bloodwork review sounds scripted and while a few markers differ than your typical annual bloodwork, meaning there are other factors measured, mine looked similar to my PCP ordered results. There are good explanations that come on the report (what your measurements mean, the ranges, symptoms you may experience, etc.). Don’t expect to see these on your included results report, however. You will only be given the actual data with ranges and expected to pay an additional $39 for the explanations and details you saw on the call. You’ll also be in a vulnerable place-they’re asking you emotionally charged questions about your health. This is something that I wasn’t prepared for nor my response to hearing the results.
The Protocol plan is 4 months of counseling, nutrition plans, supplements, senior advisor help, and virtual access to Dr Axe’s on a Q&A session 1x a month. Their data say that the protocol works for 49% of those who completed the program. The program costs just under $8,500. Ummm what?
I declined and like a proper salesperson was offered a payment plan of $200-$300 per month. I declined and then was offered 12 months of online learning for $1,700. No thanks.
Look, I appreciate someone who has established a good revenue source but I didn’t feel this was worth $8,500.
My health is valuable but the offered program can be done on your own with AI research, a doctor’s assistance, and your own perseverance. If I can do it-you certainly can and save the $8,500.
I felt like it was a semi-scam but that’s likely because of the way the sales process was handled and blended with health results.
Response from The Health Institute With Dr. Josh AxeMar 25, 2026
Thank you for taking the time to share your experience. We truly appreciate your feedback.
We’re sorry to hear that parts of your consultation felt uncomfortable or not aligned with your expectations. Our intention during these calls is to provide clarity, education, and support based on the information gathered, while helping individuals better understand what may be contributing to how they’re feeling.
The consultation is designed to be a guided conversation, where our advisors walk through results, answer questions, and outline potential next steps. We recognize that discussing health can feel personal and, at times, emotional, and we aim to approach every conversation with care and respect.
There is no requirement to make a decision during the call, and we always encourage individuals to take the time they need to consider what is right for them.
Regarding the results, we aim to provide clear data along with context during the consultation. Within the SiPhox portal, each marker includes additional detail — by clicking into each individual marker, you can view expanded descriptions along with Health Institute insights. We appreciate your feedback on the overall report experience, as this is something we are continuously working to make even more clear and accessible.
If you’re open to it, we would welcome the opportunity to connect directly and ensure your questions are fully addressed. Please contact us at 878- 295-8339 ext 1004 or via email at [email protected].
Wishing you the very best on your health journey,
With respect,
The Health Institute Team
CU
customer
Not enough guidance on improving diet…
Not enough guidance on improving diet to compliment the supplements. The team member we had did a good job explaining supplements. Honestly, I would not recommend to anyone because the cost was VERY high for what we got.
Thank you..
Response from The Health Institute With Dr. Josh AxeMar 25, 2026
We appreciate you taking the time to share your experience
I’m glad to hear your practitioner supported you well when it came to supplements, but I also hear your concern around wanting more guidance on nutrition.
Our program is designed to provide a structured framework for nutrition, along with education, tools, and ongoing support to help you implement it in a way that fits your life. That said, we know not everyone experiences that the same way and when it doesn’t land as clearly as it should, that’s important feedback for us to take seriously.
In terms of cost, we understand that this is an investment. The program includes practitioner guidance, educational resources, community support, and structured protocols but it won’t be the right fit for everyone, and we respect that.
We truly appreciate you being part of the program and sharing your perspective. Feedback like this helps us continue to improve and better support our students moving forward.
If you’d like to connect further, you’re always welcome to reach out to us at [email protected]
With respect,
The Health Institute
MW
Melissa W.
CHR is a great foundation for making a healthy lifestyle change
The portal of information as the guide to each phase along with the support of my practitioner, Shannon Seiber, helped me stay on track. Dr. Axe’s videos taught me so much and helped reshape my mindset! I was not perfect: however, when I faltered, I had the tools and support to pull myself out of the rabbit hole and back on track! My A1C dropped from a 7.1 to a 5.6 within 3 months and I lost 35 lbs during the program!
The greatest measure of my success is how much better that I feel! I sleep better, no more leg cramps, less pain and inflammation in my body especially my knees! I can squat without my knees hurting now! I was able to get off Metformin and reduce my thyroid medication! I also realized that I didn't experience my usual winter depression because of this program!
It was as an excellent investment in my health and was the start that I needed to prioritize my health and continue to work towards my long term goal of getting off all medication! I highly recommend this program!!
Response from The Health Institute With Dr. Josh AxeAug 13, 2026
Hi Melissa,
Thank you for taking the time to share such a thoughtful review!
We're so glad to hear that the portal, educational resources, and support from Shannon helped you stay engaged throughout the program. We'll be sure to share your kind words with her. It's wonderful to know that Dr. Axe's videos and the education provided helped you develop a new perspective and gave you tools to keep moving forward when things felt challenging.
We also appreciate you sharing the progress you've experienced and the work you've put into making lasting lifestyle changes. Our goal is to provide education, structure, and personalized support that participants can continue building on beyond the program.
Thank you for trusting The Health Institute and for recommending the program to others. We truly appreciate your feedback and wish you continued success as you continue working toward your long-term goals!
With respect,
The Health Institute Team
