Happy Howl Reviews | Read Customer Reviews of thehappyhowl.com

Happy Howl Reviews | Read Customer Reviews of thehappyhowl.com

Happy Howl reviews

4,371 approved reviews, newest moderated first

Melisa R.
Jan 11, 2023
My babies love it
My babies love it
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Kathleen C.
Jan 8, 2023
They auto enroll you in future shipments. I was not expecting
I like the food so far my dog seems to be enjoying it. The container could use improvement it’s a little messy and hard when you need to get the last serving out maybe something with an easier resealable lid? Like the top on a pint of ice cream and a shorter container? I was also shipped a sampler/assortment box instead of a lamb ( my dog can’t eat turkey ) have sent e-mail and tried to chat with someone and can’t get a response. Also tried to contact when the second auto shipment charged and couldn’t get in contact with anyone to assist with possibly stopping the shipment since it shipped 14 days after the first shipment arrived definitely not needing additional supply that quickly.
Response from Happy HowlJan 10, 2023
Hi Kathleen thank you for your feedback! The reason that our food is shelf stable without preservatives is because of the packaging the food comes in! We however do not automatically enroll any customers in Auto-shipments. We have a readily available option on our website for one-time orders, only customers who specifically choose subscription options are enrolled in auto shipment orders. The account management page on our website also has a built in feature to allow customers to update their orders prior to their next order being shipped out. Customers can skip their next order, change the date of order, change their case size and/or recipe! I hope that helps! Please let us know if we can do anything else to help you in the meantime!
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Rita Brewer/Alex L.
Jan 5, 2023
We never received our order
We never received our order. The post office sent back in error. We have tried contacting you twice with no response.
Response from Happy HowlJan 10, 2023
Hi Rita & Alex! Thank you for bringing this to our attention. I checked on the order that you mentioned was "returned to sender" and it looks like it has still not yet been delivered back to our facility which is why it is likely not been on our radar. I unfortunately do not see any messages in our system regarding this order so I apologize for the lack of response. We have a chat feature on our website now in the bottom left of the page. Can you please send your order #, your email and name into that chat and one of our customer service team members will be able to help initiate a replacement case for you ASAP! We apologize for the inconvenience but we will address this immediately to make sure your pup gets the food they need!!!
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Laura H.
Jan 5, 2023
Excellent food/Poor shipment packaging
Love the food for my dog. You can actually see the ingredients and it does not smell nasty as most wet foods do. My only issue is with the packaging it is sent in. Both times I received orders it appeared that left over cardboard was use to box the shipment and the tape nearly held it together. Would be nice to receive in a clean quality box that is a better representation of the high quality food inside.
Response from Happy HowlJan 10, 2023
Thank you for your review and feedback, we will use it to help our customer experience and shipping process!
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S. C.
Jan 5, 2023
Grateful in Georgia
My dog has done a complete 180 since starting the Happy Howl food. Before she was panting all the time, she would hardly eat, had diarrhea, and quit playing with her toys. All she wanted to do was hide under my husband’s desk. The vet couldn’t figure it out. I heard about the company through a friend. My 5 year old baby is back to her old self and her coat is even softer. She is playing, eating, normal bowel movements, and laying next to me again. She ripped open a toy to get the squeaker out after not touching her toys in over 10 months. I could have cried with joy. Thank you, thank you, thank you!
Response from Happy HowlJan 10, 2023
Hello Happy Howlers in Georgia! Thank you for much for your review and story :) This is why we are so passionate about what we do! We are so very grateful to be able to serve amazing customers and the dogs they love the most. Please let us know if we can help you with anything in the meantime!
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customerjane
Jan 4, 2023
Mosie loves it mixed with his dry cereal
Mosie loves it mixed with his dry cereal
Response from Happy HowlJan 10, 2023
This is wonderful thank you for your review!
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Pam
Jan 4, 2023
This company uses healthy human grade food and ships on time. And my Yorkie is healthier, shinier, and has more energy than ever before
I use the subscription plan. They are ALWAYS on time. Well packed(and add extra little goodies). I love how much my picky Yorkie LOVES their lamb recipe!
Response from Happy HowlJan 10, 2023
We are so happy to hear thank you for your review and please let us know if you ever need anything!
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Gloria A. S.
Jan 4, 2023
Outer packaging is weak.
My only criticism is that the outer shipping package is poorly prepared. I've been buying the 18 pack (2 times) and when it arrives, it is partially opened and splitting at the seams! I'm surprised it hasn't split opened during the shipping/handling process. The outer carton is not heavy duty and the taping up is very sparse.
Response from Happy HowlJan 10, 2023
Hello! Thank you for your review and extremely valuable feedback! We will use this to improve our experience in the future and improve our shipping packaging process!
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