jm
Good product -poor communications
While my dog and I like this product, the subscription services are poor. Too often, the product is shipped prior to receiving the email notifying you of the chance to renew or delay. This means I have more product than I need. Automated emails should be consistent, but they aren't with Happy Howl.
Response from Happy HowlOct 19, 2025
Thank you for sharing your feedback! We’re glad you and your pup are enjoying Happy Howl, but we understand your frustration with the subscription notifications and timing. We hear you. Consistent, timely emails are important to help manage orders and avoid excess product. We’ll share this feedback with our team as we work to improve the subscription experience for all our customers. You can log into your subscription at any time to adjust the shipping frequency if you are receiving too much product. https://www.thehappyhowl.com/apps/retextion/login


