David P.
Good quality but horrible timely shipping
I like it because it’s the first food my dog hasn’t gotten sick from and I feel it’s making his quality of life better. The down side and why I’m ready to walk away and find something else is because the shipping is awful. I’ve had to find other food and cook my own for him to fill gaps. I have it set on a 3 week delivery and it takes 4 weeks before I get it. If I want him to be eating this food I don’t want to have to substitute in stuff just because yours can’t get here in time that defeats the purpose of him being on a healthy diet. I moved my shipping to every 2 weeks now to try and fix that but not happy with how long the process to get the food to me takes.
Response from Happy HowlJun 2, 2026
We are so incredibly glad to hear that our food has given your boy a better quality of life and a settled stomach, but so sorry for the shipping frustration you’ve experienced. You are 100% right—having to scramble and cook gap meals completely defeats the purpose of a seamless, healthy routine. To fix this and keep your momentum going, we would love to help you adjust your subscription to a larger case pack size with an extended delivery frequency. This completely eliminates the gap weeks by building in a safe inventory buffer at home, lowers your shipping frequency, and actually lowers your overall cost per carton! Please reach out to our team directly at [email protected] so we can personally set this up for you and make sure your next box arrives exactly when you need it.