HQL
Unusable card despite an active balance - updated
Update! Cindy from The Gift Card Shop contacted me about the issue we were having. She was an incredible help to us. We received the one replacement card that we were expecting. The other card that was rejected by Amazon ended up being able to be used in person at a store. We'll just note for now that some of these gift cards cannot be used online. Cindy was absolutely fantastic to work with! My kids received gift cards from this company for Christmas from a family member. Two kids tried to use theirs on Amazon. One card kept trying to be processed so many times that the card ended up being cancelled. My husband somehow was able to reach an actual person in customer service who said a new card would be sent. Haven't seen it show up yet. The other card was immediately rejected by Amazon. We're going to try a physical store to see if it will work, but the chances are not good. If we have trouble again and especially if the third card is unusable as well, I'll be advising the family member to put in a dispute or claim with their credit card company for fraud.
Response from The Gift Card Shop | TheGiftCardShop.comJan 6, 2026
Hi there! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days. To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply. UPDATE: Thank you for providing your information. We are happy to hear your replacement card arrived on 1/9 and a member of our team has been in contact with you. TheGiftCardShop.com