Mary Ann K.
Told my financial instituion blocked my card
UPDATE: I received a call from a very nice representative in response to my review. I very rarely write a negative review, but this business needs to provide better training to its team. I am requesting that Trust Pilot remove the review, since I was assured the team would be advised how to address the problem properly in the future. While trying to buy a $100 gift card, my purchase was declined on two valid cards. I was told by The Gift Card Shop that my credit card was blocked by my financial institution, and I must call them to ask them to remove the block. I called and was told there was no block and that the financial institution is not allowed to block purchases. I spent a good 45 minutes on this with no result.
Response from The Gift Card Shop | TheGiftCardShop.comJan 26, 2026
Hi Mary! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days. To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. We look forward to your reply. UPDATE: Thank you for taking the time to update your review and for speaking with our team. We appreciate your feedback as it helps us improve our customer experience. While Trustpilot is unable to remove reviews on a customer’s behalf, reviews can be updated or removed directly through your Trustpilot account if you choose to do so. Here is an article with information on how to edit or delete your review: https://help.trustpilot.com/s/article/Edit-or-delete-your-review?language=en_US TheGiftCardShop.com