Nate M.
Customer service and company create sadness for a hefty price
When I received my first Freeze Pipe product — the Bubbler Pro — my initial reaction was that it was the greatest pipe I had ever owned. Unfortunately, it broke within a week. It wasn’t dropped or used incorrectly; it cracked simply from inserting the frozen mouthpiece into the hammer-style base. I contacted customer service expecting a reasonable solution, but all they offered was 25% off a replacement. For a product that failed under normal use, that response was disappointing. I declined the offer because it didn’t feel like they were willing to make the situation right. Against my better judgment, I still ordered one of the most expensive pieces on their site — the Hookah Bong — and I’m currently waiting for it to arrive. I normally vape my flower using a Venty with a water pipe adapter, and I’ve been able to use the Freeze Pipe mouthpiece alone, but the experience isn’t the same. So yes… shame on Freeze Pipe for the lack of support, and shame on me for giving them another chance. Save your money — the Bubbler Pro was not a good purchase, and the whole situation has left me disappointed and a little more broke.