thefreezepipe.comReviews of thefreezepipe.com

Dont trust freezepipe or shipstation both will rob you im disabled Iraq Combat Veteran they have had time opportunities to fix this instead I got no product and no refund they dont care should be closed down

If I could give zero stars I would. Do not buy from this company. I bought a water bong with all the bells and whistles on Feb 2026 and gave it as a gift to a friend in April 2026. I paid to have the color pink. With in a few weeks the color was gone. It was just dye in the liquid not made into the glass. The last week July 2026 the liquid started to leak out of the freeze part. I reached out to the company and told them that there is a defect in the pipe and I believe this defect will happen again and wanted a refund. They said their policy is once used they can not give a refund. I paid 237.00 dollar for this throw away bong for a gift. They do not list there return policies on the website nor on the invoice or packaging. They state on their website that this high end glass that it is made out of will last years. Well it lasted 3 months. Horrible company, horrible response. Everyone check the stopper that holds the liquid it does not seal and will leak.

Didn’t cool the smoke at all burned my throat and I got sick because of it and it won’t refund my order

Completely disappointed. I cannot get the two pieces apart any more. Cleaning it is a joke. The freeze part stays frozen only for 2-3 hits. Don't spend the money.

This is total BS. the concept is ok but this doesn’t cut it. You hack and cough your head off no matter the pull. Save your money. Roll them. $80 I spent on this crap now it just sits in the freezer USELESS!!!!!!

This product does not do what it advertises. DO NOT USE IT IF YOU WANT TO RETURN IT FOR A REFUND AT YOUR COST. THEY DO NOT PAY RETURN SHIPPING. I got a glycerin blunt tip pro with a block to keep it cold. I got it out after several hours in the freezer when it says only needs 30 minutes. I put my blunt in the end and lit up. It was not chilled much and i started coughing worse than i do with a regular blunt. My husband said it clearly is not working. lol. But i laid it in the block to keep it cold and finished my blunt. It was not cold by the time I finished it. I emailed them because you can not get them on the phone and they basically educated me on usage. Then the response was as quoted: Our return policy requires items to be unused in order to qualify for a refund due to the nature of the product. Once a piece has been used, we’re unable to resell it, which is why refunds aren’t available after use. This policy is listed on our website and applies to all orders. (I did not really research this product thoroughly .) I have a waterproof box i keep it in the freezer or i am sure eventually it would break. The other part of their response was: To proceed with your return, please send the item to the following address: THE FREEZE PIPE RETURN DEPT (ORDER #) 1211 PINE AVE ORLANDO, FL 32824 Please ensure the item is completely unused and securely packaged to prevent any damage during transit. Unfortunately, we cannot process a refund for any items that have been used in any way. Once we receive the returned item, we will process your refund promptly. Best Regards, Zy (Zyry Mesa)

I have the bubbler ultra and my coil snapped when sliding it into the middle section. I’ve been using it for over a month and know how to assemble it carefully. Customer service asked for pictures. They claimed I dropped it and offered a discount. Idk who their “glass forensics” guy is, but he is awful. I love the bubbler but when the manufacturer makes a poor joint why do I need to pay again? Once you make your purchase, they’ll just try to take more money instead of standing behind their product. Almost bought a recycler bong too. Dodged a bullet there. Don’t buy if you expect support for any product issue. They’ll just say to buy a new one. Fatassglass.com mystery boxes will provide better, unique, glycerine items you can request in the notes.

I purchased the joint bubbler ultimate. Not enough water for it to be a good bubbler. Not enough contact with the glycerin to be a good chiller. Center smoke area os too big meaning most of the smoke doesnt cool down. Dont wait your $. Customer Service offered $20 off if I wanted to buy something else. Not going to spend another $80+ on another device when the one I got failed to deliver on anything it said it could do. Waist of $