thefreezepipe.comReviews of thefreezepipe.com

Would give 5 stars on the freeze pipe spiral but the bowl piece sits so loose. Exchanging with a group of high af friends is somewhat challenging when the damn thing is falling out easily. Especially in the dark.

When I first got my order I put it together and both of the clips broke they are made from a plastic to hold the pieces together after inspection I also found a small hair line crack on the second bubbler I responded with a text explaining what happened and I just wanted to get a clip and a replacement for the one that was cracked they wanted a picture of it so I sent them a picture I thought at this point they would take care of the issue Weeks had went by and not a word back but by then I ordered a new clip and boul r That was broken so I had one but I was still waiting for them to come back to me but nothing But bye now I ordered another product from them but to be delivered to different place Well they charge me twice for that They said they would have somebody call me on Wednesday to help me resolve this at 11 well I was waiting on the phone to ring nothing I got a text about 5pm and said I missed the call not a single time did anyone explain what time zone I was supposed to be waiting in Also I put the wrong delivery address on the form when I bought the dna I couldn’t get it fixed on line so I called and actually got a hold of a real person but he didn’t even try to understand what I was asking him to do he got the mailing address right but the city and state was wrong I’ve also have been charged 5 times on my card and I have only received one thing I would like to know what all I have been charged for and wer is it and why can’t anybody help me get this resolved Pipe is nice but it’s not worth the hassle of buying

I'm not loving my new pipe; the draw is very rough. I contacted Customer Service and asked to replace with a Beaker Bong because it had a water chamber in addition to the freezer chamber. Here is what isn't obvious when you purchase, they won't return or refund any water pipe purchase.

I bought a freeze pipe bong with all the bell s and whistles. When it came it was missing the retaining clip. I immediately called and I was promised it would get here. I was very careful and after a week but no clip. I contacted them and they said I had to check out the clip in their online store to get clip. So I did what they recommended. I am still waiting on clip. Then I tried to take the coil off the base and it stuck. My hand slipped the coil dropped and both pieces were destroyed. Meanwhile I contacted them and the offered me 20 percent discount. Folks I paid close to $300 for this pipe and accessories. It is a great device but has issues with the coil sticking to base causing damage to it.

The pipe I was sent fell apart prior to first use. Requested customer service to make it right they offered a 25 percent discount. This is not a company that can be trusted. Worst 100 spent.

Just received my freeze pipe one hitter..What a disappointment. I put it in the freezer for an hour and the hit was still hot and I coughed immediately..I don't know if it doesn't have enough glycerin in it..I want to order the recycler bong pro but now I'm skeptical.

Don't buy from this company. Bought the spiral freeze pipe in July 2025. Left in freezer for about 2 weeks in Jan. 2026. Went to use and it was cracked and, of course, unusable. Contacted AQ at The Freeze Pipe who responded promptly, but after sending pics, only offered a 30% discount on a replacement, which is unacceptable for a $60+ product that broke for no reason other than poor quality.

Go to hell .. Everything I've gotten from you either does not fit right Or has broken and I'm referring to the hammer the bubbler. I will not buy from you again and will tell people not to as well.