The Flaming CandleReviews of theflamingcandle.com

They are thieves! It's been over 1 month and still no package. I ordered on Nov 12 and today is Dec 24. They won't even refund my money. They should be in jail!

Be very careful when placing an online order. I accidently click on 494 instead of 464 like I normally order. I haven't even picked up yet and their policy is very firm on any changes to orders. So, I guess I'm going to be stuck with 10 # of wax. I do not think this is a good policy. People are human and make mistakes. I understand if I had gotten it home and then changed my mind. I will be looking for another company to use.

Sent wrong soap and for months they kept telling me they were replacing it. Never replaced it. Tried to get my money back and no repnse from them.

I purchased their Room/Linen Spray to start making sprays for my candle business. I received this product and the liquid was a thick consistency, after purchasing 4 different types of sprayers, mixing different oils, or even no oils, I could not get the liquid to “mist” properly. It was spraying large droplets and not misting. Also it was soapy if sprayed on hands or a surface, and would lather up if rubbed. After reaching out to The Flaming Candle Company, they asked for photos, and I sent photos and videos demonstrating the issues, they responded the next day with a long email (seemed generic) basically saying they checked the batches and there were no issues with that product. Also there are NO batch numbers or reference numbers anywhere on the bottles or packing slips etc. NONE. Also you cannot return their products if purchased, so keep that in mind. They denied my request to return, or exchange, and told me to purchase a different sprayer to try again. I do not recommend this company or their products.

Great experience - the order came on time, the products were as expected, the fragrance oils I ordered (Honeysuckle Jasmine and Japanese Cherry Blossom) were fantastic, and I even got a gift.

I don’t understand why people rate this company so bad! I have a wonderful experience with them. Their fragrance oil quality is just superior to the other brand that I’ve tried. All of the scents I ordered were absolutely amazing, smell just like the description without the cheap alcohol/detergent smells like other brands. When I sent them an email informing that some of my oils was leaking due to transportation, they sent a replacement of the missing amount within a few days!! I was so surprised with their top notch customer service! So now Im sticking to them as my fragrance oil supplier, forever! Highest recommendation!

Poor customer service/ business practices This review is regarding my second order in a 1 1/2-month period. I purchased an oil sampler this time. Their website offered to send a free sample—an extra 1 oz bottle of your choice of fragrance—with instructions to enter your choice in the “Notes” box, which they clearly stated. When I didn’t receive the sample, I called customer service and was on the phone for just OVER 30 MINUTES—FOR $3??? Placed on hold at least 10 times, even sent a photo of their packing slip, which showed my note with my fragrance request. I don’t think they believed me because they couldn’t find what I explained to them that their website showed. Who would have thought that I needed a screenshot to prove what I was explaining? Apparently, they were no longer doing it in their amateurish way, but had their system programmed so that your sample choice would be added to your order list at zero dollars. After I wasted 30 minutes of my time on the phone with the rep, they would not send the free sample, but instead said they would give me a $3 discount on my next order. That is not a professional way to do business. If I forget to send something in someone’s order, I send it—at my expense, not give them a measly discount on their next order, because I realize there might not be a “next order.” Also, processing takes too long and shipping is too high, as others have written. I guess The Flaming Candle doesn’t need any more customers.

I ordered your fragrance oil months ago can't order again you might have changed the components of the oil doesn't last as long when fragrance is gone which is not long oil smell to expensive to use for smell of oil