FashionPassReviews of thefashionpass.com

The customer service team is exceptional and helped me out when a package was lost. Their commitment to putting the customer first has made me a long term customer.

Customer service was great! They responded quickly and fairly rectified the small issue. Very pleased with this company and am happy to be a customer.

The fashion pass customer service is ALWAYS amazing. So friendly and helpful. This time, I worked with Melanie on a very stressful situation where my package was stolen. She was so helpful while being so friendly and welcoming.

I did the $59 trial and returned all the items. When I tried to cancel memebership, they had already charged me for the next month. I contacted customer service and it was non-refundable. I do not recommend renting from this company.

I really like the service that FashionPass provides. It's a unique way to try pieces from brands that are typically outside of my everyday budget. It's the perfect opportunity to grab a nicer outfit for special occasions or vacations without having to commit to purchasing anything yourself. That being said, it's amazing that FashionPass gives you the chance to buy the used product from them at a discounted price, so when you fall in love with a piece, you can snag it! They have a lot of trendy brands available and get new stock often too. My one downside is that I've personally had rough experience with many of the items I've chosen running extremely small and it's frustrating to spend money on renting items I never got to wear - I think that may be a clothing brand issue and not FashionPass though. The return process for rentals is super easy, they provide the mailer bag and label already attached, you just have to drop it at Fedex. You're allowed 2 separate orders a month if you can return in time. I don't like that it's limited to only 5 clothing items because that runs out quick if you get a 2 piece set, but I understand there needs to be stock available for other people. It is fairly expensive for what it is and what you get, but you're paying for convenience. In general, I've been really happy with the service but will only use my subscription when I have special events.

Quick response. Super simple process. Gave an extra item for the trouble

Lexi was fantastic in aiding my ticket #650777 she was so responsive and eager to help! my order was returned to sender at no fault of fashion pass. purely the mistake of the US Postal Service. However, due to lexi‘s diligence and appetite for an above and beyond client experience, she was able to get a new order for me in the mail the next day with expedited shipping at no cost to me. this was an amazing customer experience, especially since fashion pass was not at fault. Lexi‘s customer service is the reason I will continue my membership. In addition to the fabulous selection fashion pass offers.

The clothes look soooo well worn 😖 I rented 5 clothing items, & only 1 top was decent ish. I ended up wearing none of them. Might as well buy a cheap $10 dress from Ross.. cause the quality looked exactly the same. All wrinkled, crumpled & seems to have been worn like at least 50 times each